Aaron’s, Inc.
400 Galleria Pkwy SE, Atlanta, GA 30339, USA
Job Description Posted Friday, June 13, 2025 at 4:00 AM | Expires Saturday, June 21, 2025 at 3:59 AM
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
Job Title:
Director of E-Commerce Operations
All potential candidates should read through the following details of this job with care before making an application. Location:
Atlanta, GA (this is a hybrid role with 1-2 days/week in our offices) Reports To:
VP E-Commerce Employment Type:
Full-Time Position Summary: We are looking for a strategic and results-oriented
Director of E-Commerce Operations
to support the execution and optimization of our digital storefront. This leader will serve as the bridge between technology, operations, site merchandising, marketing, and business performance—owning the day-to-day operations of our e-commerce platform with a relentless focus on improving conversion, engagement, and customer satisfaction. Key Responsibilities: E-Commerce Strategy & Operations Support development and execution of the e-commerce operations strategy to achieve revenue, profitability, operational efficiency, and customer satisfaction goals. Oversee end-to-end operations, including site functionality, order fulfillment, inventory management, and customer service. Drive omnichannel integration, ensuring seamless customer interactions across all digital touchpoints. Monitor site performance and operational KPIs, leveraging data insights to optimize processes and drive growth Lead online product assortment strategy, optimizing mix, pricing, and placement for profitability and customer appeal. Enhance site content, categorization, and search functionality to improve the customer journey. Own and improve product detail page (PDP) strategy, including rich content, reviews, visual assets, and financing callouts. Performance & CRO Use analytics and behavioral insights to identify opportunities to improve site conversion rates and enhance profitability. Track and report on KPIs such as conversion rate, bounce rate, engagement metrics, funnel progression, and digital application drop-offs. Partner product teams to prioritize and implement optimizations that reduce friction in the shopping and application funnel. Leadership and Collaboration Partner with technology, marketing, supply chain, and store operations teams to align on goals and ensure seamless execution of enterprise priorities. Stay ahead of e-commerce trends and technology to maintain a competitive edge, providing recommendations and analysis related to overall operational improvement. Ensure e-commerce platforms (e.g., CMS, PIM, search engine, personalization tools) are optimized for usability, speed, and scale. Qualifications: 8–12+ years experience with at least 5 years in digital commerce-related roles Proven success managing site operations or digital merchandising in a large retail environment. Deep understanding of user experience principles, digital merchandising strategy, and conversion rate optimization (CRO). Deeply collaborative and empathetic leadership style; strong analytical mindset and ability to turn data into actionable insights. Additional preferred skills: Familiarity with flexible purchasing models like rent-to-own Experience with Commerce Cloud, Adobe, GA4, etc preferred. Experience managing onsite search, product recommendation tools, and A/B testing platforms. Background in high-SKU count environments with localized inventory and delivery variations. Aaron’s Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: Sundays off Employee assistance program Employee purchase program with exclusive discounts Physical and financial well-being programs Employee Business Resource Groups 401(k) plan with contribution matching Paid time off, including vacation days, sick days, and holidays Life and disability insurance Medical, dental and vision insurance Paid paternal leave Pay on Demand **Benefits vary based on full- and part-time employment status. Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. About Aaron’s At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aaron’s is an Equal Opportunity Employer.
#LI-Hybrid #Indeed-Full-Time 400 Galleria Pkwy SE, Atlanta, GA 30339, USA
#J-18808-Ljbffr
Director of E-Commerce Operations
All potential candidates should read through the following details of this job with care before making an application. Location:
Atlanta, GA (this is a hybrid role with 1-2 days/week in our offices) Reports To:
VP E-Commerce Employment Type:
Full-Time Position Summary: We are looking for a strategic and results-oriented
Director of E-Commerce Operations
to support the execution and optimization of our digital storefront. This leader will serve as the bridge between technology, operations, site merchandising, marketing, and business performance—owning the day-to-day operations of our e-commerce platform with a relentless focus on improving conversion, engagement, and customer satisfaction. Key Responsibilities: E-Commerce Strategy & Operations Support development and execution of the e-commerce operations strategy to achieve revenue, profitability, operational efficiency, and customer satisfaction goals. Oversee end-to-end operations, including site functionality, order fulfillment, inventory management, and customer service. Drive omnichannel integration, ensuring seamless customer interactions across all digital touchpoints. Monitor site performance and operational KPIs, leveraging data insights to optimize processes and drive growth Lead online product assortment strategy, optimizing mix, pricing, and placement for profitability and customer appeal. Enhance site content, categorization, and search functionality to improve the customer journey. Own and improve product detail page (PDP) strategy, including rich content, reviews, visual assets, and financing callouts. Performance & CRO Use analytics and behavioral insights to identify opportunities to improve site conversion rates and enhance profitability. Track and report on KPIs such as conversion rate, bounce rate, engagement metrics, funnel progression, and digital application drop-offs. Partner product teams to prioritize and implement optimizations that reduce friction in the shopping and application funnel. Leadership and Collaboration Partner with technology, marketing, supply chain, and store operations teams to align on goals and ensure seamless execution of enterprise priorities. Stay ahead of e-commerce trends and technology to maintain a competitive edge, providing recommendations and analysis related to overall operational improvement. Ensure e-commerce platforms (e.g., CMS, PIM, search engine, personalization tools) are optimized for usability, speed, and scale. Qualifications: 8–12+ years experience with at least 5 years in digital commerce-related roles Proven success managing site operations or digital merchandising in a large retail environment. Deep understanding of user experience principles, digital merchandising strategy, and conversion rate optimization (CRO). Deeply collaborative and empathetic leadership style; strong analytical mindset and ability to turn data into actionable insights. Additional preferred skills: Familiarity with flexible purchasing models like rent-to-own Experience with Commerce Cloud, Adobe, GA4, etc preferred. Experience managing onsite search, product recommendation tools, and A/B testing platforms. Background in high-SKU count environments with localized inventory and delivery variations. Aaron’s Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: Sundays off Employee assistance program Employee purchase program with exclusive discounts Physical and financial well-being programs Employee Business Resource Groups 401(k) plan with contribution matching Paid time off, including vacation days, sick days, and holidays Life and disability insurance Medical, dental and vision insurance Paid paternal leave Pay on Demand **Benefits vary based on full- and part-time employment status. Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. About Aaron’s At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aaron’s is an Equal Opportunity Employer.
#LI-Hybrid #Indeed-Full-Time 400 Galleria Pkwy SE, Atlanta, GA 30339, USA
#J-18808-Ljbffr