Nisga'a Tek, LLC
Project Manager I (Team Lead – ASD)
Nisga'a Tek, LLC, Washington, District of Columbia, us, 20022
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Project Manager I (Team Lead – ASD)
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Nisga'a Tek, LLC 1 day ago Be among the first 25 applicants Join to apply for the
Project Manager I (Team Lead – ASD)
role at
Nisga'a Tek, LLC Get AI-powered advice on this job and more exclusive features. Overview
Considering making an application for this job Check all the details in this job description, and then click on Apply.
Please note that this position is contingent upon the successful award of a contract currently under bid. Overview
Please note that this position is contingent upon the successful award of a contract currently under bid.
Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.
Summary:
The Project Manager I (Team Lead - ASD) will lead the Tier II support team for the Automated Commercial Environment (ACE) Account Services Desk (ASD). This 24x7x365 operation supports over 100,000 active users from the Trade, Partner Government Agencies (PGAs), and CBP. The Team Lead will oversee daily operations, ensure service excellence, and support trade facilitation, compliance, and enforcement through the ACE Secure Data Portal.
Responsibilities
Essential Job Functions:
Lead and manage a team of Tier II support personnel providing 24x7x365 bilingual (English/Spanish) support Ensure timely and accurate responses to technical inquiries and operational issues related to the ACE cargo processing system Monitor team performance against service level objectives outlined in Addendum A - Performance Requirements Summary Coordinate shift coverage, scheduling, and escalation procedures Guide users through ACE Portal account processes, including:
Enrollment and account activation Document management (e.g., Welcome Letters, guidance documentation) Account management for CBP, Trade, and PGA users
Provide advanced support for ACE Portal functionality, including ACE Reports and data analysis tools Maintain and update ASD Standard Operating Procedures (SOPs) Contribute to the TSD Knowledge Management System (KMS) by:
Submitting, creating, updating, and reviewing documentation as requested by the Government Develop and maintain user documentation and instructional materials Attend periodic ACE training sessions to maintain subject matter expertise
Serve as a liaison between the ASD team and CBP stakeholders to ensure alignment with mission objectives
Qualifications
Necessary Skills and Knowledge:
In depth knowledge of CBP and International Trade business operations and procedures Shall be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills.
Minimum Qualifications:
Minimum three (3) years’ experience working with cargo processing systems; preferably the Automated Commercial Environment (ACE) Ability to pass a background, credit check, and drug test
Preferred Qualifications:
Bachelor's degree PMP certification or relevant project management certification is a plus Familiarity with the ACE Secure Data Portal and CBP systems Experience working in a 24x7x365 operational environment Knowledge of federal IT service delivery and performance metrics
Pay And Benefits
The salary range for this position is $130,000 to $180,000 annually.
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionProject Management and Information Technology IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Nisga'a Tek, LLC by 2x Sign in to set job alerts for “Project Manager Team Lead” roles.Deputy Program Manager, Business OperationsLead High Value Asset (HVA) Project Manager Washington, DC $107,936.00-$183,491.00 2 weeks ago District of Columbia, United States $105,000.00-$155,000.00 1 day ago Technical Program Manager, Communications Measurement Team Washington, DC $181,000.00-$247,000.00 2 weeks ago Washington, DC $99,000.00-$225,000.00 2 weeks ago Washington, DC $130,000.00-$180,000.00 1 week ago Senior Transportation Planner/Project Manager Washington, DC $97,300.00-$168,500.00 4 months ago Grants Review Program Manager - Department of Justice Washington, DC $100,000.00-$150,000.00 1 month ago Washington, DC $100,000.00-$110,000.00 2 weeks ago Manager, Program Operations - District Alliance for Safe Housing Washington, DC $80,000.00-$85,000.00 1 week ago Senior Technical Program Manager - Workday Financial Management (REMOTE) Washington, DC $130,000.00-$260,000.00 1 week ago Washington, DC $77,600.00-$176,000.00 1 week ago Senior Technical Program Manager, Vulnerability and Attack Surface Management Washington, DC $179,820.00-$336,960.00 3 days ago District of Columbia, United States $128,659.47-$198,256.42 1 week ago Program Manager - Monitoring, Evaluation and Knowledge Management - FRLD - req33645Sr Business Program Manager (Projects/Contract Mgmt) Washington, DC $86,400.00-$118,800.00 2 days ago Washington, DC $120,000.00-$140,000.00 6 months ago Program Manager - Budget and Financial Management Services – Fund for responding to Loss and Damage - req33641Program Manager - Resource Mobilization, Communications and Partnerships Management – FRLD - req33643Lead Security Compliance Program Manager, Risk, Compliance and Integrity Washington, DC $158,000.00-$235,000.00 1 week ago Federal Relations, Senior Program Manager District of Columbia, United States $147,958.39-$227,994.89 1 week ago Engineering Manager (Configuration and Management Program)Senior Project Manager/Technical Lead, Process Mechanical Washington, DC $133,300.00-$214,500.00 3 weeks ago Technical Program Manager (Cyber), Public Sector Washington, DC $86,600.00-$181,800.00 1 month ago Manager Trainee - Operations (Travel Program; Relocation Required) Washington, DC $54,400.00-$74,800.00 2 days ago Regulatory Compliance Program Manager, Regulatory Delivery & Transparency - Trust and Safety Washington, DC $105,600.00-$243,000.00 12 hours ago Washington, DC $85,404.80-$142,334.40 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Project Manager I (Team Lead – ASD)
role at
Nisga'a Tek, LLC 1 day ago Be among the first 25 applicants Join to apply for the
Project Manager I (Team Lead – ASD)
role at
Nisga'a Tek, LLC Get AI-powered advice on this job and more exclusive features. Overview
Considering making an application for this job Check all the details in this job description, and then click on Apply.
Please note that this position is contingent upon the successful award of a contract currently under bid. Overview
Please note that this position is contingent upon the successful award of a contract currently under bid.
Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.
Summary:
The Project Manager I (Team Lead - ASD) will lead the Tier II support team for the Automated Commercial Environment (ACE) Account Services Desk (ASD). This 24x7x365 operation supports over 100,000 active users from the Trade, Partner Government Agencies (PGAs), and CBP. The Team Lead will oversee daily operations, ensure service excellence, and support trade facilitation, compliance, and enforcement through the ACE Secure Data Portal.
Responsibilities
Essential Job Functions:
Lead and manage a team of Tier II support personnel providing 24x7x365 bilingual (English/Spanish) support Ensure timely and accurate responses to technical inquiries and operational issues related to the ACE cargo processing system Monitor team performance against service level objectives outlined in Addendum A - Performance Requirements Summary Coordinate shift coverage, scheduling, and escalation procedures Guide users through ACE Portal account processes, including:
Enrollment and account activation Document management (e.g., Welcome Letters, guidance documentation) Account management for CBP, Trade, and PGA users
Provide advanced support for ACE Portal functionality, including ACE Reports and data analysis tools Maintain and update ASD Standard Operating Procedures (SOPs) Contribute to the TSD Knowledge Management System (KMS) by:
Submitting, creating, updating, and reviewing documentation as requested by the Government Develop and maintain user documentation and instructional materials Attend periodic ACE training sessions to maintain subject matter expertise
Serve as a liaison between the ASD team and CBP stakeholders to ensure alignment with mission objectives
Qualifications
Necessary Skills and Knowledge:
In depth knowledge of CBP and International Trade business operations and procedures Shall be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills.
Minimum Qualifications:
Minimum three (3) years’ experience working with cargo processing systems; preferably the Automated Commercial Environment (ACE) Ability to pass a background, credit check, and drug test
Preferred Qualifications:
Bachelor's degree PMP certification or relevant project management certification is a plus Familiarity with the ACE Secure Data Portal and CBP systems Experience working in a 24x7x365 operational environment Knowledge of federal IT service delivery and performance metrics
Pay And Benefits
The salary range for this position is $130,000 to $180,000 annually.
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionProject Management and Information Technology IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Nisga'a Tek, LLC by 2x Sign in to set job alerts for “Project Manager Team Lead” roles.Deputy Program Manager, Business OperationsLead High Value Asset (HVA) Project Manager Washington, DC $107,936.00-$183,491.00 2 weeks ago District of Columbia, United States $105,000.00-$155,000.00 1 day ago Technical Program Manager, Communications Measurement Team Washington, DC $181,000.00-$247,000.00 2 weeks ago Washington, DC $99,000.00-$225,000.00 2 weeks ago Washington, DC $130,000.00-$180,000.00 1 week ago Senior Transportation Planner/Project Manager Washington, DC $97,300.00-$168,500.00 4 months ago Grants Review Program Manager - Department of Justice Washington, DC $100,000.00-$150,000.00 1 month ago Washington, DC $100,000.00-$110,000.00 2 weeks ago Manager, Program Operations - District Alliance for Safe Housing Washington, DC $80,000.00-$85,000.00 1 week ago Senior Technical Program Manager - Workday Financial Management (REMOTE) Washington, DC $130,000.00-$260,000.00 1 week ago Washington, DC $77,600.00-$176,000.00 1 week ago Senior Technical Program Manager, Vulnerability and Attack Surface Management Washington, DC $179,820.00-$336,960.00 3 days ago District of Columbia, United States $128,659.47-$198,256.42 1 week ago Program Manager - Monitoring, Evaluation and Knowledge Management - FRLD - req33645Sr Business Program Manager (Projects/Contract Mgmt) Washington, DC $86,400.00-$118,800.00 2 days ago Washington, DC $120,000.00-$140,000.00 6 months ago Program Manager - Budget and Financial Management Services – Fund for responding to Loss and Damage - req33641Program Manager - Resource Mobilization, Communications and Partnerships Management – FRLD - req33643Lead Security Compliance Program Manager, Risk, Compliance and Integrity Washington, DC $158,000.00-$235,000.00 1 week ago Federal Relations, Senior Program Manager District of Columbia, United States $147,958.39-$227,994.89 1 week ago Engineering Manager (Configuration and Management Program)Senior Project Manager/Technical Lead, Process Mechanical Washington, DC $133,300.00-$214,500.00 3 weeks ago Technical Program Manager (Cyber), Public Sector Washington, DC $86,600.00-$181,800.00 1 month ago Manager Trainee - Operations (Travel Program; Relocation Required) Washington, DC $54,400.00-$74,800.00 2 days ago Regulatory Compliance Program Manager, Regulatory Delivery & Transparency - Trust and Safety Washington, DC $105,600.00-$243,000.00 12 hours ago Washington, DC $85,404.80-$142,334.40 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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