Atlantic Group is hiring: Information Technology Support Specialist in Boston

Overview

This range is provided by Atlantic Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

IT Service Delivery Specialist

We’re seeking an IT Service Delivery Specialist to join our North America IT team. This hands-on role supports daily IT operations and provides Tier 1 & 2 technical support to both local and remote users across the organization. You’ll troubleshoot hardware, software, network, and mobile issues, while helping improve IT processes, tools, and the overall end-user experience.

Responsibilities

• Provide responsive technical support (Windows, Mac, iOS, Android, applications, and networks)
• Diagnose, resolve, and document issues in ServiceNow; escalate when needed
• Manage provisioning/deprovisioning of user accounts, hardware, and application access
• Maintain IT compliance and security best practices
• Collaborate with IT, cybersecurity, and business teams to drive improvements
• Contribute to knowledge base articles and process documentation

Qualifications

• 1+ years of Service Desk / IT support experience
• Strong troubleshooting skills across Windows, Mac, and mobile devices
• Familiarity with endpoint management tools (SCCM, AirWatch, Intune, etc.)
• Experience with wired and wireless networks
• Excellent communication and organizational skills
• ITIL, ServiceNow, or other IT certifications a plus

Benefits

• Medical insurance
• Vision insurance