Eisenhower Health
Patient Admitting Specialist-Admit/Reg Emergency
Eisenhower Health, Rancho Mirage, California, United States, 92271
Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Ensures all patients have a satisfying registration experience that includes accurate and comprehensive scheduling and registration.
Job Description:
Education:
Required: High school diploma, GED or higher level degree if hired after March 1, 2025 Licensure/Certification:
N/A Experience:
Preferred: Healthcare or customer service experience Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations. Identifies patients by using proper methods of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits. Registers patients and maintains compliance according to departmental benchmark guidelines; verifies, accurately enters and updates patient information while registering as per departmental guidelines. Reviews insurance eligibility, updates medical record with accurate information obtained from the health plan, and releases the insurance based upon verification process; ensures valid prior authorization, if applicable. Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured cash discount quotes for emergency and outpatient services; provides patient with receipt of payment, if applicable. Ensures all paperwork, including patient HIPAA regulation information, patient signatures, and forms necessary for departmental services are completed. Performs daily cash balancing per department guidelines, if applicable. Prepares and completes all Medicare ABN and LMRP program requirements, including patient notification and signature at time of service. Requests and scans insurance cards and other necessary identification forms. Completes Medicare Screening Form for all Medicare patients per Medicare requirements. Coordinates and assists staff to ensure timely patient registration. Maintains patient pre-registration at departmental standards. Maintains registration error accuracy rate of [percentage missing in original] Provides accurate cash price/quote to self-pay patients; offers uninsured discounts with cash quotes, if applicable. Addresses patient complaints or concerns through the appropriate chain of command. Assists with patient scheduling, if applicable. Answers and routes incoming calls promptly, if applicable. Routes incoming faxes and messages, if applicable. Attends and participates in staff meetings. Performs other duties as assigned. Operates general office equipment (computer, printer, scanner, telephone). Uses Microsoft Office Suite and other relevant software applications. Handles difficult and stressful situations professionally. Communicates effectively and positively. Possesses strong written and verbal communication skills. Creates a welcoming environment demonstrating empathy and respect. Completes training and competencies successfully. Has basic knowledge of insurances, including eligibility and benefits. Benefits:
Eisenhower Health offers a generous benefits package and a matched retirement plan. Employees are eligible for a benefits program designed to support you and your family. Our organization fosters a culture based on strong values, commitment, and a passion for service and professional excellence. What Our Nurses Say:
"One of my favorite things about working at Eisenhower Health is the culture of inclusivity and evidence-based practice." - Lori "Support from Administration and process improvements make this a fantastic place to work." "The camaraderie within my unit and with different departments is my favorite aspect."
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Education:
Required: High school diploma, GED or higher level degree if hired after March 1, 2025 Licensure/Certification:
N/A Experience:
Preferred: Healthcare or customer service experience Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations. Identifies patients by using proper methods of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits. Registers patients and maintains compliance according to departmental benchmark guidelines; verifies, accurately enters and updates patient information while registering as per departmental guidelines. Reviews insurance eligibility, updates medical record with accurate information obtained from the health plan, and releases the insurance based upon verification process; ensures valid prior authorization, if applicable. Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured cash discount quotes for emergency and outpatient services; provides patient with receipt of payment, if applicable. Ensures all paperwork, including patient HIPAA regulation information, patient signatures, and forms necessary for departmental services are completed. Performs daily cash balancing per department guidelines, if applicable. Prepares and completes all Medicare ABN and LMRP program requirements, including patient notification and signature at time of service. Requests and scans insurance cards and other necessary identification forms. Completes Medicare Screening Form for all Medicare patients per Medicare requirements. Coordinates and assists staff to ensure timely patient registration. Maintains patient pre-registration at departmental standards. Maintains registration error accuracy rate of [percentage missing in original] Provides accurate cash price/quote to self-pay patients; offers uninsured discounts with cash quotes, if applicable. Addresses patient complaints or concerns through the appropriate chain of command. Assists with patient scheduling, if applicable. Answers and routes incoming calls promptly, if applicable. Routes incoming faxes and messages, if applicable. Attends and participates in staff meetings. Performs other duties as assigned. Operates general office equipment (computer, printer, scanner, telephone). Uses Microsoft Office Suite and other relevant software applications. Handles difficult and stressful situations professionally. Communicates effectively and positively. Possesses strong written and verbal communication skills. Creates a welcoming environment demonstrating empathy and respect. Completes training and competencies successfully. Has basic knowledge of insurances, including eligibility and benefits. Benefits:
Eisenhower Health offers a generous benefits package and a matched retirement plan. Employees are eligible for a benefits program designed to support you and your family. Our organization fosters a culture based on strong values, commitment, and a passion for service and professional excellence. What Our Nurses Say:
"One of my favorite things about working at Eisenhower Health is the culture of inclusivity and evidence-based practice." - Lori "Support from Administration and process improvements make this a fantastic place to work." "The camaraderie within my unit and with different departments is my favorite aspect."
#J-18808-Ljbffr