Roger Keith Sons Ins Agency Inc
Insurance Agency- Account Manager-Commercial Lines
Roger Keith Sons Ins Agency Inc, Brockton, Massachusetts, United States, 02301
Job Description
Job Description
Join Roger Keith Sons Ins Agency Inc as a valued Insurance Agency - Account Manager for Commercial Lines in Brockton or Lakeville, Massachusetts. In this dynamic, on-site role, you will become an integral part of our esteemed insurance team. Our agency prides itself on delivering outstanding customer experiences and building long-lasting client relationships. You will manage and service both new and existing commercial accounts, handling inquiries, renewals, and problem-solving with a positive, inviting tone. The ideal candidate thrives in a collaborative environment, committed to personalized service and meticulous attention to detail. As a part of our team, you will oversee client portfolios, ensuring policies meet their unique needs and aiding in their understanding of complex insurance matters. We seek individuals who are passionate about client service and ready to contribute to a supportive, community-focused environment.
Benefits
Competitive compensation based on experience Commission Opportunities Professional Development Growth Opportunities Bonus Incentives Health Insurance Supplemental Insurance Paid Holidays Paid Sick Days Paid Vacation Days Licensing & Continuing Education Support 401k with Company Contribution & Profit Sharing Paid Time Off (PTO) Life Insurance Disability Insurance Mon-Fri Schedule 401k with Company Contribution & Profit Sharing
Responsibilities Client Account Management: Assist clients by answering questions, addressing concerns, and ensuring a smooth client experience. Policy Administration: Manage client accounts by handling renewals, filing claims, and processing changes to policies. Customer Support: Provide exceptional customer support through phone, email, and in-person meetings, ensuring client satisfaction. Documentation: Maintain accurate records of client interactions, ensuring compliance with agency policies and legal guidelines. Relationship Building: Develop and sustain positive relationships with clients to ensure long-term satisfaction and loyalty. Problem-solving: Quickly address and resolve client issues, demonstrating patience and understanding.
Requirements Education: Bachelor's degree in Business Administration, Finance, or a related field is preferred. Experience: Minimum 2 years of experience in commercial lines insurance account management or a related field. Licensing: Active Massachusetts Property & Casualty License is required or the ability to secure one within the first 3 months is essential. Communication: Exceptional verbal and written communication skills, with the ability to maintain a positive client experience. Technical Skills: Proficiency in Microsoft Office Suite and familiarity with insurance agency management software (e.g., AMS360, Applied Epic). Customer-Focused: Strong commitment to delivering high-quality service to clients. Problem Solving: Demonstrated ability to assess complex situations and provide effective solutions. Personal Skills: Detail-oriented, organized, and capable of managing competing priorities efficiently.
Job Description
Join Roger Keith Sons Ins Agency Inc as a valued Insurance Agency - Account Manager for Commercial Lines in Brockton or Lakeville, Massachusetts. In this dynamic, on-site role, you will become an integral part of our esteemed insurance team. Our agency prides itself on delivering outstanding customer experiences and building long-lasting client relationships. You will manage and service both new and existing commercial accounts, handling inquiries, renewals, and problem-solving with a positive, inviting tone. The ideal candidate thrives in a collaborative environment, committed to personalized service and meticulous attention to detail. As a part of our team, you will oversee client portfolios, ensuring policies meet their unique needs and aiding in their understanding of complex insurance matters. We seek individuals who are passionate about client service and ready to contribute to a supportive, community-focused environment.
Benefits
Competitive compensation based on experience Commission Opportunities Professional Development Growth Opportunities Bonus Incentives Health Insurance Supplemental Insurance Paid Holidays Paid Sick Days Paid Vacation Days Licensing & Continuing Education Support 401k with Company Contribution & Profit Sharing Paid Time Off (PTO) Life Insurance Disability Insurance Mon-Fri Schedule 401k with Company Contribution & Profit Sharing
Responsibilities Client Account Management: Assist clients by answering questions, addressing concerns, and ensuring a smooth client experience. Policy Administration: Manage client accounts by handling renewals, filing claims, and processing changes to policies. Customer Support: Provide exceptional customer support through phone, email, and in-person meetings, ensuring client satisfaction. Documentation: Maintain accurate records of client interactions, ensuring compliance with agency policies and legal guidelines. Relationship Building: Develop and sustain positive relationships with clients to ensure long-term satisfaction and loyalty. Problem-solving: Quickly address and resolve client issues, demonstrating patience and understanding.
Requirements Education: Bachelor's degree in Business Administration, Finance, or a related field is preferred. Experience: Minimum 2 years of experience in commercial lines insurance account management or a related field. Licensing: Active Massachusetts Property & Casualty License is required or the ability to secure one within the first 3 months is essential. Communication: Exceptional verbal and written communication skills, with the ability to maintain a positive client experience. Technical Skills: Proficiency in Microsoft Office Suite and familiarity with insurance agency management software (e.g., AMS360, Applied Epic). Customer-Focused: Strong commitment to delivering high-quality service to clients. Problem Solving: Demonstrated ability to assess complex situations and provide effective solutions. Personal Skills: Detail-oriented, organized, and capable of managing competing priorities efficiently.