Receptionist Job at Accelerated Urgent Care in Fresno

Overview

Receptionist role at Accelerated Urgent Care. Apply to join a team focused on delivering quality healthcare and supporting career growth.

About Us

Accelerated Urgent Care is a fast-growing healthcare provider with multiple clinics across California. We aim to foster a supportive environment where team members can develop their careers and contribute to delivering exceptional care. Core values include friendliness, competence, respect, teamwork, compassion, hard work, integrity, humility, and dedication.

Job Description

Job Overview: Our receptionist position is responsible for scheduling and interacting with patients via telephone, face to face, and email, and performing a range of duties including gathering required information in preparation for the patient’s on-site appointment. Work is performed in a medical office setting.

Essential Responsibilities

• Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
• Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries.
• Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool.
• Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity.
• Interacts with patients by answering questions, providing information, and keeping the reception area in order.
• After completion of the call and input of the patient information, verifies details and adds any necessary notes.
• Explains current fees and patient financial responsibilities and informs the patient of payment required for existing balances due at or before the next appointment.
• Schedules to ensure efficient patient flow based on predetermined appointment availability.
• Secures patient information and maintains confidentiality of medical records.
• Follows up with patients when there is a no-show and may contact patients about service satisfaction.
• Maintains general filing system and files correspondence electronically or manually.
• Receives, directs, and relays telephone and fax messages; responds to calls efficiently.
• Maintains inventories of supplies and communicates needs to the Team Leader.
• Must be able to cover Medical Reception/Call Center desk as needed.
• Performs other general administrative tasks as directed by the team lead.

Requirements

• High school diploma or GED required.
• Minimum of 1 year of relevant experience and/or training in a medical receptionist/customer service role or equivalent.
• Knowledge of multi-line phone systems.
• Proficient in computers and practice management technology including electronic records.
• Knowledge of customer service principles and practices.
• Demonstrated initiative and strong organizational skills.
• Excellent interpersonal communication with a welcoming demeanor.
• Ability to work independently and follow directions as needed.
• Ability to handle confidential information with discretion and judgment.
• Ability to sit for long periods and operate computer systems; may require lifting up to 25 lbs.

Preferred Experience

• Prior call center experience in a medical office.
• Experience with electronic scheduling systems and electronic medical records (EMR).

Position Details

• Position Type: Part-time, Non-Exempt
• Position Hours: Varied - Rotating Shifts
• Job Type: Part-time
• Benefits: Medical, Dental, Vision, Life and PTO
• Salary: $21.00