Overview
Join to apply for the Receptionist role at Kelly.
Location: Waterbury, CT
Schedule: Monday through Friday, 8:00 AM – 5:00 PM
Compensation: $21 per hour
A respected organization in Waterbury, Connecticut is seeking a full-time Receptionist to provide administrative and clerical support for its Housing Choice Voucher (HCV) and Rental Assistance Program (RAP) offices. This position plays a key role in ensuring smooth front-office operations and delivering professional customer service to clients, landlords, and the public.
Position overview
Reporting to the Program Director, Program Supervisor, and/or Program Coordinator, the Receptionist is responsible for performing a wide variety of secretarial and clerical duties in support of program operations. The ideal candidate will be organized, detail-oriented, and capable of working in a high-volume environment while maintaining professionalism and confidentiality.
Essential responsibilities
- Answer incoming telephone calls and route inquiries appropriately
- Greet and assist clients and visitors in a courteous and professional manner
- Prepare, type, and distribute correspondence, forms, and reports
- Maintain organized filing systems and client records
- Log incoming Requests for Tenancy Approval (RFTAs) and update available unit listings
- Prepare monthly client packets for re-certification
- Receive, sort, and distribute incoming mail and faxes
- Review initial eligibility applications for completeness and accuracy
- Support administrative and clerical needs of the program staff as assigned
Minimum qualifications
- High school diploma or GED required
- One to two years of related office or secretarial experience, or an equivalent combination of education and experience
- Proficient in Microsoft Word and capable of learning program-specific software
- Able to operate standard office equipment, including computers, copiers, fax machines, and multi-line phone systems
- Strong verbal and written communication skills
- Basic mathematical skills, including ability to perform arithmetic and percentages
- Demonstrated ability to handle confidential information with discretion
- Ability to work effectively under pressure and manage multiple priorities
- Professional demeanor and interpersonal skills suitable for interaction with a diverse population, including clients, landlords, attorneys, and members of the public
Work environment and physical requirements
- Office-based role requiring standard physical activities such as standing, sitting, reaching, stooping, and occasional lifting of materials
- Must be able to work independently and as part of a team in a deadline-driven environment
Equal Opportunity Statement
This organization is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Applicants and employees are encouraged to communicate any accommodation needs.
Kelly is committed to providing equal employment opportunities and to recruiting, employing, and advancing qualified individuals without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Kelly participates in E-Verify and will provide Form I-9 information to confirm eligibility to work in the U.S.