JLL
Overview
Join to apply for the Receptionist role at JLL.
This range is provided by JLL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$45,000.00/yr - $59,140.00/yr
Responsibilities
- Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
- Create memorable experiences with a warm, welcoming personality.
- Take initiative to proactively address guest needs and answer questions.
- Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
- Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
- Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
- Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Additional responsibilities
- Track all visitors, including vendors, visiting employees and guests.
- Manage parking and vehicle logs and records.
- Coordinate security access cards for employees and vendors.
- Welcome event guests and assist with printing visitor badges.
- Assist with tracking employee onboarding/off-boarding processes.
- Manage incoming and outgoing courier and other packages or mail as required.
- Support the annual management plan by accomplishing key performance indicators.
- Perform ad hoc facilities assignments as needed.
Qualifications
- Experience: Minimum 2 years previous customer service related experience.
- Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.
- People Person: The best part of serving others is creating experiences for them that go beyond the expected.
- Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.
- Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.
- Technology and Tools: Proficient in a range of information technology tools and platforms.
- Physical Activity: Ability to adequately perform required job functions including being able to lift up to 40 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative