Call Center Representative Job at Delaware Nation Industries in Town of Texas

Overview

As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY). Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script and pre-established guidelines are in place to help you do this.

Required Equipment for Remote Work

• Computer (Not a Chromebook or tablet)
• Phone (cellphone or landline)
• Headset, Earbuds, or Headset WITH mic
• Internet (Ethernet cord, adapter, or wi-fi booster is required)
• Mouse for computer (Not a trackpad)

Responsibilities

• Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations.
• Professionally greet prospects by speaking clearly and listening effectively.
• Maintain acceptable level of quality assurance scores.
• Accurately log qualified leads/sales following proper documentation and reporting procedures.
• Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead.
• Comply with all federal, state, client, and company rules, regulations, and procedures.
• Provide excellent customer service by always maintaining professionalism.
• Maintain a positive attitude towards prospects, co-workers, and all levels of management.
• Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously.
• Maintain acceptable attendance according to policy.
• Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job.

Qualifications

• Strong communication skills using professional language/grammar and being able to speak clearly and audibly.
• Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper.
• Good computer and keyboarding skills.
• Professional.
• Ability to work individually and as part of a team.

Skills

• Ability to read and interpret documents such as procedure manuals & work instructions.
• Ability to write routine correspondence.
• Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management.

This position offers the opportunity to work in a dynamic customer service environment, utilizing your communication skills to assist customers effectively. Join our team and be part of a company that values exceptional customer service!

Benefits

• 401(k) matching
• Flexible schedule
• On-the-job training
• Paid time off
• Referral program
• Work from home

Shift

• Day shift
• Evening shift
• Morning shift

Work Location: Remote must be in Idaho, Oklahoma, Texas or Kansas