Providence is hiring: Call Center Representative - Patient Engagement Center in

Overview

Call Center Representative - Patient Engagement Center at Providence. Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members and helping them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; data entry to maintain computer systems; upkeep of resources to remain current; and coordination of special projects and events.

Responsibilities

• Resolve customer inquiries through multiple channels.
• Enter data to maintain computer systems and resources.
• Coordinate special projects and events as needed.

Required Qualifications

• 2 years in a customer service environment.
• Basic MS Windows, Excel, Word, and Outlook experience.

Preferred Qualifications

• Experience in a healthcare setting.
• Customer service experience in a managed care environment.
• IDX experience.

Why Join Providence?

Our best-in-class benefits are designed to support you and your family in staying well, growing professionally, and achieving financial security. We are committed to our Mission of caring for everyone, especially the most vulnerable.

About Providence

At Providence, our Promise is “Know me, care for me, ease my way.” We foster an inclusive workplace where diversity is valued. Our network includes over 120,000 caregivers serving in more than 50 hospitals, 1,000+ clinics, and a wide range of health and social services across multiple states.

The base pay range is listed; additional compensation may be available (shift differentials, standby/on-call, overtime, premiums, and bonus opportunities). Providence offers a comprehensive benefits package. Learn more at providence.jobs/benefits.

About the Team

Providence Clinical Network (PCN) serves patients across seven states with coordinated care. Our medical groups and affiliate practices are among the largest in the country.

Equity and Inclusion

Providence is an Equal Opportunity Employer. We are committed to equal opportunity for all workforce members regardless of race, color, gender, disability, veteran/military status, religion, age, creed, national origin, sexual identity or orientation, marital status, or genetic information. Diversity makes us stronger and we strive for an inclusive workforce.

Job Details

Requisition ID: 374027
Company: Providence Jobs
Job Category: Customer Service
Job Function: Administration
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Admin Support
Department: 7520 PT ENGAGEMENT HERITAGE SVS
Address: CA Brea 955 W Imperial Hwy
Work Location: St Jude Heritage Medical Grp-W Imperial Hwy Brea
Workplace Type: Hybrid
Pay Range: $23.00 - $30.29

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