DK Security, Inc is hiring: Corporate Call Center Operator in Grand Rapids

Job Description

Corporate Call Center Operator from the Company DK Security, Inc. located in Grand Rapids, MI, United States. This position requires a Bachelor Degree. This Call Center vacancy is open to job seekers with the latest education / graduate level.

Responsibilities

• Corporate Call Center Operator in person position. Scope: Command Center Operators are an integral part of DK's team; responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year support to our corporate management team as well as our supervisors and employees in the field, and ultimately our customers and clients.
• Operate a multi-line switchboard, process pre-employment background screening, process company-wide payroll, and provide outstanding customer service.
• Schedule: 2nd Shift: 4 PM – Midnight (ACA: Sunday, Tuesday, Thursday, Saturday); 3rd Shift: 11 PM – 6 AM (PT: Fri and every other Sunday); Part-time (0-29) and ACA FT (30-39+ hours may be available).
• Weekend availability required.
• Other duties as assigned.

Compensation & Benefits

• Rate of Pay: $16.00/hour
• Benefits: medical, dental, vision, life, group accident, identity theft protection, and paid medical leave (eligibility rules apply)

Location

Kentwood, MI

Job Description / Responsibilities

• Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
• Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
• Follow procedures in dispatching personnel for emergency and non-emergency response.
• Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
• Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
• Process and report background screen requests.
• Process payroll companywide.
• Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
• Monitor CCTV system using recording devices.
• Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
• Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
• Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
• Must follow site specific post guidelines.
• Document daily activities and incident reports.
• Other duties as assigned.

Qualifications

• Must be at least 18 or older.
• Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude.
• Impeccable grooming and friendly, professional image.
• Above average customer service skills.
• High school diploma or GED; some college experience.
• Associate's degree (or higher) in Criminal Justice, business administration, or related fields is preferred.
• Excellent attention to detail and accuracy; strong communication skills; ability to de-escalate situations calmly.
• Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
• Ability to multi-task, maintain confidentiality, and prioritize decisions.
• Ability to interact effectively with professional personnel at all levels within the company, outside agencies, and the public.
• Excellent verbal, written and interpersonal communication skills; ability to read and write English and interpret safety rules, operating procedures, maintenance instructions and reports.
• Basic math skills; proficient computer skills (Microsoft Word, Excel, Outlook).
• Flexible schedule and reliable transportation; ability to work independently with minimal supervision.

By submitting your application, you agree to be contacted via phone, email, and/or text message regarding your candidacy, scheduling, and other instructions on how to move forward in our hiring process.

IND1

DK Security is Michigan's fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and more. This Command Center Operator position will utilize multitasking and customer service skills every minute of your shift.

Keywords :
Closed Date : 2025-10-19