ShipMonk is hiring: IT Support Specialist in Louisville

Overview

We are seeking a dependable and well-rounded IT Support Specialist to support both office and warehouse technology operations. This role is hands-on and requires a strong understanding of end-user support, device management, and day-to-day IT operations across multiple systems. The ideal candidate will have prior experience working in a mixed environment of warehouse and corporate users and be comfortable managing a broad set of tools and platforms.

What You'll Do

• Provide technical support for corporate and warehouse employees across hardware, software, and network-related issues.
• Support daily use and troubleshooting of Zoom, Slack, Asana, G-Suite (apps & admin), and Microsoft Admin tools.
• Manage device inventory and lifecycle using Asset Panda, Miradore, Mosyle, and SimpleMDM.
• Support user access and identity management through Okta.
• Provide basic support and troubleshooting for physical security systems including Avigilon and Unifi.
• Maintain accurate documentation of IT assets, configurations, and support procedures.
• Collaborate with remote teams to ensure timely resolution of issues and support requests.
• Assist in onboarding and offboarding processes, including device setup and account provisioning.
• Work closely with the IT team to escalate and resolve complex technical problems.

What You'll Need

• 2–4 years of IT support experience in a mixed warehouse and corporate environment.
• Strong understanding of G-Suite (including Admin Console), Microsoft admin tools, and Slack/Zoom.
• Experience with MDM platforms such as Miradore, Mosyle, or SimpleMDM.
• Familiarity with asset tracking tools (e.g., Asset Panda) and identity management systems (e.g., Okta).
• Excellent troubleshooting, communication, and organizational skills.
• Ability to work independently on-site and prioritize support tasks effectively.

About ShipMonk

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are a growth partner for merchants with a global fulfillment network, proprietary technology, unrivaled support, transparent pricing, and ongoing investment in innovation.

Core values:

• Merchant-first: We handle the logistics so our merchants can focus on growing their business.
• Own it: We take ownership of our work, our mistakes, and our successes.
• People make ShipMonk: We invest in our people.
• Change the score: We challenge the status quo, constantly innovating and improving.
• Get sh*t done: We value action and results in a fast-paced, high-growth environment.

Additional Details

Location: Louisville, KY. Employment type: Full-time. Seniority level: Entry level. Job function: Information Technology. Industries: Transportation, Logistics, Supply Chain and Storage.