Executive IT Support Specialist Job at Match Point Solutions in Omaha

Job Title: Executive IT Support Specialist

Location: Onsite in Omaha, Nebraska

Rate: $45 / hr w2

Overview

We are seeking a highly skilled and customer-focused Executive IT Support Specialist to provide dedicated, white-glove technical support for our executive leadership team. This role is responsible for ensuring seamless technology experiences, rapid issue resolution, and proactive management of executive IT systems and devices. The ideal candidate is technically proficient, security-minded, and committed to delivering a premium, personalized IT support experience.

Responsibilities

• 1. Dedicated Executive Support – Serve as the primary point of contact for executive IT needs, ensuring rapid response and resolution. Provide highly personalized support tailored to each executive's preferences and requirements. Enable and disable technical capabilities or services as needed to meet changing business needs.
• 2. Proactive Maintenance and Monitoring – Conduct regular health checks and maintenance for executive devices (laptops, desktops, mobile). Monitor systems proactively to identify potential issues and resolve them before they impact operations.
• 3. On-Demand IT Services – Deliver on-demand support for device setup, troubleshooting, and performance optimization. Provide immediate assistance for urgent IT requests and emergencies, minimizing downtime.
• 4. Enhanced Security Measures – Implement and maintain advanced security protocols to safeguard executive data and communications. Ensure compliance with data protection regulations and corporate security policies.
• 5. Seamless Technology Integration – Support the adoption and integration of new tools, software, and technologies used by executives. Provide hands-on training and guidance for new platforms to maximize productivity and usability.
• 6. Personalized IT Solutions – Configure and customize devices, applications, and workflows based on each executive's needs. Balance personalization with adherence to corporate IT policies and compliance requirements.
• 7. Documentation and Reporting – Maintain detailed documentation of configurations, support tickets, and resolution steps. Provide regular performance reports including response times, resolution metrics, and system health.
• 8. Vendor and Third-Party Coordination – Act as the liaison with vendors and third-party providers to ensure seamless support and service delivery. Manage warranties, service contracts, and SLAs for executive IT equipment and services.
• 9. Continuous Improvement – Regularly solicit feedback from executives to identify opportunities for service enhancement. Implement process improvements to continually optimize IT support and user experience.

Qualifications

• Experience: 5+ years of IT support experience, preferably in an executive support or VIP support capacity.
• Technical Skills: Expertise with Windows, macOS, mobile OS (iOS / Android), MDM solutions, collaboration tools (Microsoft 365, Zoom, Slack), and enterprise security tools.
• Soft Skills: Exceptional communication, discretion, professionalism, and ability to work under pressure.
• Problem-Solving: Strong troubleshooting skills with a proactive and solution-oriented mindset.
• Certifications (Preferred): ITIL, CompTIA A+ / Network+, Microsoft Certified: Modern Desktop Administrator, or similar.