IT Operations Support Specialist Job at ECOLAB in Saint Paul

Overview

Ecolab is looking for an IT Operations Support Specialist.

The primary responsibilities of the IT Operations Support Specialist center on divisional data operations and user support to the Pest Elimination and Ecosure divisions and its associates with a total over 1000 users for the IBMi environment and 2700+ total users of all servers for divisions supported. This includes monitoring system activity, troubleshooting issues, setting up security and end user support in a service desk environment. Timeliness and accuracy of backups, processing schedules and system maintenance assure optimum system availability, which is critical to supported divisional associates.

This position directly supports production and development and indirectly supports daily processing running on Microsoft platforms for system integrity, processing and up time. Up time is defined as 24/7/365.

Location: Saint Paul, MN. This is a Hybrid role. 3 days in office in Saint Paul, 2 days working from home.

Note: This is an on-call position as well. If paged, there are expectations to help resolve the issue as soon as possible.

What You Will Do

• Monitor and respond to system notification messages
• Maintaining departmental documentation
• End user support with IBMi sessions
• Completion of daily operations tasks from daily log
• Communications with other support personnel, both local and remote
• On call duties on a rotation basis
• Utilization of Robot suite of automation products to schedule jobs, distribute output, monitor messages
• Management of backups to include: providing schedule of backups to Eagan IT staff, verification of completion, restores as requested
• Completion of IT Security requests related to IBMi (AS400)
• Troubleshooting hardware and software
• Analyzing processing errors and working with development associates to review errors and develop plans to eliminate and/or automate the error handling
• Analyze Robot Schedule environment and complete requested adds, moves, changes to assure optimization for job execution

• Support ad hoc project requests from CDS Leadership

Minimum Qualifications

• High School or GED
• Two years of work experience
• Proficiency with hardware and software support
• Strong PC and systems skills required, proficient in Microsoft Office suite

Preferred Qualifications

• 2 years of work experience on the IBM Platform
• Strong organization, planning & prioritizing skills
• Customer service or help desk experience
• Experience utilizing call management software such as Service Now
• Strong analytical skills, with the ability to manage competing priorities
• Proficient in EPM or the Hyperion, SAP, Power BI

Compensation

Annual or Hourly Compensation Range

The pay range for this position is $58,900.00 - $88,300.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. To see our benefits, please visit jobs.ecolab.com/working-here.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
• Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Our Commitment to a Culture of Inclusion & Belonging

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. We are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.