TEKsystems is hiring: IT Support Analyst in Joliet

Overview

We're seeking a Technical Support Specialist for a client to provide hands-on and remote support for end-user devices and technologies. This role focuses on troubleshooting, installation, configuration, and user training across a range of hardware and software platforms.

Responsibilities

• Support and maintain laptops, desktops, tablets, and mobile devices
• Install and troubleshoot printers, scanners, and multifunction devices
• Provide AV support for video conferencing platforms
• Assist with software installations, updates, and application issues
• Deliver remote and on-site technical support
• Maintain documentation and inventory of support activities
• Travel up to 25%

Required Skills

• 3-5 years of experience in end-user support or desktop support
• Proficiency with Windows and macOS operating systems
• Experience with mobile device management and remote support tools
• Familiarity with Active Directory
• Strong customer service and communication skills

Preferred Skills

• Experience with device imaging and deployment tools
• Technical documentation and reporting capabilities

Pay and Benefits

• The pay range for this position is $23.00 - $30.00/hr
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
• Benefits are subject to change and may be subject to specific elections, plan, or program terms
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Joliet, IL.

Application Deadline

This position is anticipated to close on Sep 25, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.