Job Description
Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Helpdesk Specialist to join our Boston office. In this role, you’ll be a go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.
Responsibilities:
- Provide support to End Users through all available channels to ensure the highest level of service quality.
- Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
- Manage IT equipment and keep stocks updated.
- Manage and prioritize support tickets using ITSM tools.
- Escalate unresolved issues to higher-level support teams when necessary.
- Develop and maintain knowledge base articles and technical documentation.
- Collaborate with other IT teams to implement and maintain IT solutions.
- Participate in projects to improve IT support processes and service delivery.
- Stay up-to-date with the latest technologies and industry best practices.
- Researching new solutions that will improve our everyday work in the organization.
Qualifications
- Minimum 2 years’ experience in a similar position.
- Basic knowledge of network devices (configuration and administration).
- Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
- Advanced knowledge of Windows and Apple’s OS.
- In-depth knowledge of a PC's hardware.
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Meticulousness in performing given tasks.
- A big plus if you’re a gamer!
Additional Information
This job requires working in Boston, US. Working mode: in-office, full-time capacity.
Health & Well-being
- Company paid medical healthcare (dental vision & mental).
- Paid Leave — 20 days of holiday for every team member per year (26 days after two years).
- No dress-code — we like to keep it casual.
- 401K with employer matching.
- Gym Membership Reimbursement.
Perks & Professional Growth
- Flexible working hours.
- Trainings, lectures and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
- Merch — gifts for newborn rebels and regular chances to nab some cool swag!
- A welcome pack filled with goodies — to help you feel right at home once you join the team.
Life in the Office
- Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
- Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
Company description: To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members!
Company Description
To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members!