IT Support Specialist (TS/SCI w Poly) Job at General Dynamics Information Techno

Overview

Join to apply for the IT Support Specialist (TS/SCI w Poly) role at General Dynamics Information Technology.

Job location: San Antonio, TX. This is a full-time position requiring TS/SCI with Poly clearance.

Job Description

Help Desk Technician

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

What You’ll Need To Succeed

• Required Experience: 0-3 years of related experience
• Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• Required: Security+ certification is required within 6 months of start date
• Security Clearance Level: TS/SCI w/ Poly
• Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned
• Location: Client Site
• US Citizenship Required
• Shift: M-F 2pm-10pm

GDIT Is Your Place

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

Compensation

The likely hourly rate for this position is between $35.05 - $47.43. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Details

• Scheduled Weekly Hours: 40
• Travel Required: Less than 10%
• Telecommuting Options: Onsite
• Work Location: USA TX San Antonio

Equal Opportunity

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.