Needham Bank
Cash Management Specialist II
Job Tracking ID :
512272-902769
Job Location :
Job Level :
Any
Level of Education :
Job Type :
Full-Time/Regular
Date Updated :
09/19/2025
Years of Experience :
Not Applicable
Starting Date :
Invalid Date
Salary :
$0
Job Description
Job Summary:
Under the direction of the Cash Management Team Leader, performs all required functions in accordance with regulatory compliance guidelines with Cash Management and special focus on Cash Management.
ESSENTIAL DUTIES & RESPONSIBILITIES
Serve as a primary point of contact for treasury management clients, assisting with inquiries, technical support, and problem resolution.
Performs daily designated functions of Remote Deposit Capture (RDC), Positive Pay, Lockbox, Internal Sweeps, Business Online Banking, Business Online Wires and ACH Origination such as:Assist Cash Management Client Service Team Leader with updates to rules and regulations.
Effectively manage multiple work assignments, set priorities and meet established deadlines for daily work, monthly reports and expected timelines for onboarding services.
Customer onboardings and training for RDC, Positive Pay, Wires, ACH Origination. Sweeps, Draws, client visits if deemed necessary by the CMO.
Yearly audit for all services and assists with updating of procedures, policies, FDICIA guidelines and risk assessments
Perform check imaging review, reconcile general ledger account entries as applicable with the cash management systems, accepting and sending ACH batch files, balance all files and correct exceptions
Process daily business online wire requests by deadline
Maintain high level of knowledge of the Bank's cash management products and services, and managing inherent risks with these services.
Provide support for Cash Management consultative sales functions in conjunction with Cash Management Officers and Account Officers, Lenders, and Branch Personnel and assist in ongoing relationship management activities
Assist Cash Management Sales Team and related departments deemed necessary in all areas of cash management and third-party processes such as:Assist the Cash Management Team Leader on special projects including the implementation of any products and services as well as establishing and maintaining procedures as it relates to cash management. Consistently seek opportunities to simplify documentation
ACH set ups with the Loan Department
password resets for all cash management services
RDC, ACH, Wires and Positive Pay and transfers
Business Online Banking Support
Assigning RSA Secure ID token activation.
Provide primary customer service function to resolve all workflow, payment transaction or other operational questions/issues posed by the customer via phone, email, internet banking or any other service related to commercial deposits or cash management products
Monitor and process service requests, ensuring timely resolution while adhering to internal policies and regulatory requirements.
Work with customers and 3rd party service providers to troubleshoot and resolve technical issues
Perform reporting related to Cash Management financial performance and product activity
Compile information necessary for research and tracking of cash management customers' requests and issues through our Marquis System of CRM events.
Provide backup to all Electronic Banking and Deposit Operations personnel
Perform additional duties as requested, needed or assigned
Experience and Skills
JOB REQUIREMENTS
Highly motivated and experienced managing multiple tasks
Demonstrate and promote high ethical standards and behavior
Strong customer service and problem-solving skills
Maintain a professional manner at all times
Be an active team player
Adapt and help others manage change
Fluent in written and verbal English communication skills
Strong computer and technical skills
Must be willing to travel to customer locations
Must have reliable transportation;
must be flexible and able to adapt to new job locations and re-assignments as directed
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
EDUCATION & EXPERIENCE
Three plus years of banking experience highly preferred
High school diploma or equivalent required
Knowledge of banking and NACHA Operating Rules preferred
WORKING CONDITIONS/PHYSICAL DEMANDS
Normal business office environment
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off
(PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program.
We offer a great benefit package to our eligible part-time employees as well. At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Needham Bank is an Equal Opportunity/Affirmative Action Employer.
Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
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Job Tracking ID :
512272-902769
Job Location :
Job Level :
Any
Level of Education :
Job Type :
Full-Time/Regular
Date Updated :
09/19/2025
Years of Experience :
Not Applicable
Starting Date :
Invalid Date
Salary :
$0
Job Description
Job Summary:
Under the direction of the Cash Management Team Leader, performs all required functions in accordance with regulatory compliance guidelines with Cash Management and special focus on Cash Management.
ESSENTIAL DUTIES & RESPONSIBILITIES
Serve as a primary point of contact for treasury management clients, assisting with inquiries, technical support, and problem resolution.
Performs daily designated functions of Remote Deposit Capture (RDC), Positive Pay, Lockbox, Internal Sweeps, Business Online Banking, Business Online Wires and ACH Origination such as:Assist Cash Management Client Service Team Leader with updates to rules and regulations.
Effectively manage multiple work assignments, set priorities and meet established deadlines for daily work, monthly reports and expected timelines for onboarding services.
Customer onboardings and training for RDC, Positive Pay, Wires, ACH Origination. Sweeps, Draws, client visits if deemed necessary by the CMO.
Yearly audit for all services and assists with updating of procedures, policies, FDICIA guidelines and risk assessments
Perform check imaging review, reconcile general ledger account entries as applicable with the cash management systems, accepting and sending ACH batch files, balance all files and correct exceptions
Process daily business online wire requests by deadline
Maintain high level of knowledge of the Bank's cash management products and services, and managing inherent risks with these services.
Provide support for Cash Management consultative sales functions in conjunction with Cash Management Officers and Account Officers, Lenders, and Branch Personnel and assist in ongoing relationship management activities
Assist Cash Management Sales Team and related departments deemed necessary in all areas of cash management and third-party processes such as:Assist the Cash Management Team Leader on special projects including the implementation of any products and services as well as establishing and maintaining procedures as it relates to cash management. Consistently seek opportunities to simplify documentation
ACH set ups with the Loan Department
password resets for all cash management services
RDC, ACH, Wires and Positive Pay and transfers
Business Online Banking Support
Assigning RSA Secure ID token activation.
Provide primary customer service function to resolve all workflow, payment transaction or other operational questions/issues posed by the customer via phone, email, internet banking or any other service related to commercial deposits or cash management products
Monitor and process service requests, ensuring timely resolution while adhering to internal policies and regulatory requirements.
Work with customers and 3rd party service providers to troubleshoot and resolve technical issues
Perform reporting related to Cash Management financial performance and product activity
Compile information necessary for research and tracking of cash management customers' requests and issues through our Marquis System of CRM events.
Provide backup to all Electronic Banking and Deposit Operations personnel
Perform additional duties as requested, needed or assigned
Experience and Skills
JOB REQUIREMENTS
Highly motivated and experienced managing multiple tasks
Demonstrate and promote high ethical standards and behavior
Strong customer service and problem-solving skills
Maintain a professional manner at all times
Be an active team player
Adapt and help others manage change
Fluent in written and verbal English communication skills
Strong computer and technical skills
Must be willing to travel to customer locations
Must have reliable transportation;
must be flexible and able to adapt to new job locations and re-assignments as directed
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
EDUCATION & EXPERIENCE
Three plus years of banking experience highly preferred
High school diploma or equivalent required
Knowledge of banking and NACHA Operating Rules preferred
WORKING CONDITIONS/PHYSICAL DEMANDS
Normal business office environment
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off
(PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program.
We offer a great benefit package to our eligible part-time employees as well. At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Needham Bank is an Equal Opportunity/Affirmative Action Employer.
Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
Back to job search