TEKsystems
*Overview:*
We are seeking a *Customer Experience Specialist* to join a dynamic Mortgage Success Team in a fast-paced call center environment. This entry-level role is ideal for individuals with a experience in customer service and a passion for helping clients navigate the mortgage loan process. You'll be the primary point of contact for customers from loan origination to closing, providing guidance, support, and exceptional service.
*Key Responsibilities:*
* Serve as a customer success advocate in a call center setting * Handle high-volume inbound and outbound calls and text messages * Manage a pipeline of up to 75 loans, with approximately 30 calls per day * Perform routine data entry, validation, and documentation tasks * Communicate with internal departments and third parties to resolve issues * Conduct basic research to respond to customer inquiries * Escalate complex issues to associates or supervisors * Meet production and quality standards * Adhere to established policies and procedures * Demonstrate behaviors aligned with company culture and values *Qualifications:*
* Minimum 1 year of experience in the mortgage industry (flexible if candidate has strong phone presence) * Proven ability to deliver accurate information in a fast-paced environment * Strong phone presence and customer service skills * Excellent problem-solving, critical thinking, and time management skills * Effective written and verbal communication * Proficiency with mainstream computer applications (Microsoft, Google, etc.) * Assessment score above 50 *Work Environment:*
* Business casual dress in a clean, cubicle office setting * Office hours: Monday-Friday, 8:30 AM-5:30 PM (flexibility required between 7 AM-7 PM) * One late shift per week (until 7 PM) with adjusted start time the following day * Two Saturday shifts per quarter (8 AM-12 PM) * Fully in-office; equipment provided for occasional remote work due to weather or weekend OT *Employee Value Proposition (EVP):*
* Strong emphasis on contract-to-hire * Proven internal promotion track (20+ contractors promoted from this team) * Potential for $2,500 quarterly bonus upon conversion to full-time ($10,000/year) * Opportunity to build a long-term career in the mortgage industry *Pay and Benefits* The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Saint Louis,MO. *Application Deadline* This position is anticipated to close on Oct 6, 2025. h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* Serve as a customer success advocate in a call center setting * Handle high-volume inbound and outbound calls and text messages * Manage a pipeline of up to 75 loans, with approximately 30 calls per day * Perform routine data entry, validation, and documentation tasks * Communicate with internal departments and third parties to resolve issues * Conduct basic research to respond to customer inquiries * Escalate complex issues to associates or supervisors * Meet production and quality standards * Adhere to established policies and procedures * Demonstrate behaviors aligned with company culture and values *Qualifications:*
* Minimum 1 year of experience in the mortgage industry (flexible if candidate has strong phone presence) * Proven ability to deliver accurate information in a fast-paced environment * Strong phone presence and customer service skills * Excellent problem-solving, critical thinking, and time management skills * Effective written and verbal communication * Proficiency with mainstream computer applications (Microsoft, Google, etc.) * Assessment score above 50 *Work Environment:*
* Business casual dress in a clean, cubicle office setting * Office hours: Monday-Friday, 8:30 AM-5:30 PM (flexibility required between 7 AM-7 PM) * One late shift per week (until 7 PM) with adjusted start time the following day * Two Saturday shifts per quarter (8 AM-12 PM) * Fully in-office; equipment provided for occasional remote work due to weather or weekend OT *Employee Value Proposition (EVP):*
* Strong emphasis on contract-to-hire * Proven internal promotion track (20+ contractors promoted from this team) * Potential for $2,500 quarterly bonus upon conversion to full-time ($10,000/year) * Opportunity to build a long-term career in the mortgage industry *Pay and Benefits* The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Saint Louis,MO. *Application Deadline* This position is anticipated to close on Oct 6, 2025. h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.