Northwest Bank
Job Description
This position is responsible for the collection of past due accounts on all title and other asset loans, controlling delinquency, protecting Company assets, mitigating Company losses, developing customer relations in order to secure payment, working with forced place insurance, requesting repossession or charge off per Company policy, and making appropriate judgment credit decisions.
This position is eligible for a shift differential.
Essential Functions Comply with Company policy and procedure
Comply with federal and state regulations
Develop use of Signature, collection system, and Nautilus
Develop use of phone software systems
Identify and resolve Branch office collection issues
Prepare loan modification and repayment plans
Recommend accounts to repossession
Recommend accounts for charge-off
Prepare and analyze departmental reports
Meet departmental service standards
Coordinate collection efforts with offices
Review documentation for data integrity
Ensure appropriate modifications, extensions, renewals, deferrals, and re-ages
Analyze delinquent account records
Update records of past due accounts
Attempt to obtain quality right party contact with borrower and co-borrower
Attempt to obtain voluntary payment of debt
Confirm location of vehicle and condition
Advise on related laws, regulations, policies, and procedures
Negotiate appropriate payment agreements
Monitor payment progress effectively
Maximize methods of skip tracing
Identify and refer accounts requiring legal action
Ensure timely collections efforts
Assist borrowers with forced place insurance
Mitigate losses to the Company
Coordinate efforts with commercial collections (Loss Mitigation Department)
Coordinate with acquisition coordinator to repossess titled asset
Coordinate with recovery department for judgments as needed
Coordinate with impound, law enforcement, and insurance companies as needed
Coordinate with Bankruptcy Specialist
Coordinate collections with Branch Offices
Make appropriate credit judgment decisions
Pacify non-cooperative customers
Recommend improvements to procedures
Recommend fee-generating alternatives
Recommend service / delivery enhancements
Analyze / investigate to resolve questionable payments or charges
Attempt to out-perform delinquency expectations
Minimize departmental non-payroll costs
Manage personal workload/workflow
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Education + Experience preferred High school diploma or equivalent
3-5 years of customer service / administrative experience
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Essential Functions Comply with Company policy and procedure
Comply with federal and state regulations
Develop use of Signature, collection system, and Nautilus
Develop use of phone software systems
Identify and resolve Branch office collection issues
Prepare loan modification and repayment plans
Recommend accounts to repossession
Recommend accounts for charge-off
Prepare and analyze departmental reports
Meet departmental service standards
Coordinate collection efforts with offices
Review documentation for data integrity
Ensure appropriate modifications, extensions, renewals, deferrals, and re-ages
Analyze delinquent account records
Update records of past due accounts
Attempt to obtain quality right party contact with borrower and co-borrower
Attempt to obtain voluntary payment of debt
Confirm location of vehicle and condition
Advise on related laws, regulations, policies, and procedures
Negotiate appropriate payment agreements
Monitor payment progress effectively
Maximize methods of skip tracing
Identify and refer accounts requiring legal action
Ensure timely collections efforts
Assist borrowers with forced place insurance
Mitigate losses to the Company
Coordinate efforts with commercial collections (Loss Mitigation Department)
Coordinate with acquisition coordinator to repossess titled asset
Coordinate with recovery department for judgments as needed
Coordinate with impound, law enforcement, and insurance companies as needed
Coordinate with Bankruptcy Specialist
Coordinate collections with Branch Offices
Make appropriate credit judgment decisions
Pacify non-cooperative customers
Recommend improvements to procedures
Recommend fee-generating alternatives
Recommend service / delivery enhancements
Analyze / investigate to resolve questionable payments or charges
Attempt to out-perform delinquency expectations
Minimize departmental non-payroll costs
Manage personal workload/workflow
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Education + Experience preferred High school diploma or equivalent
3-5 years of customer service / administrative experience
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.