RATP Dev North America is hiring: Information Technology (IT) Specialist in Sale

• At least 2 years of experience (Junior level)
• IT Specialist

Mission

RATP Dev USA manages and operates public transit systems across the country, delivering safe, reliable, and innovative mobility solutions to the communities we serve. In Winston-Salem Transit, we are committed to supporting our employees while providing high-quality service to passengers every day.

Profile

Position Summary

We are seeking a skilled and motivated IT Specialist to support the daily operation, maintenance, and advancement of technology systems critical to transit services. This role encompasses oversight of hardware, software, network infrastructure, and transit-specific applications, including onboard bus systems. The IT Specialist serves as the primary liaison between WSTA and RATP Dev’s corporate IT vendor, ensuring secure, efficient, and reliable technology performance across the agency. This individual will work closely with operations, dispatch, maintenance, and management teams to deliver responsive and proactive IT support.

Responsibilities:

Transit Systems & Onboard Technology

Maintain and troubleshoot onboard bus systems including CAD/AVL, APCs, fareboxes, destination signs, radios, Wi-Fi, and surveillance cameras.

Perform diagnostics, software updates, and configuration changes on vehicle technology.

Ensure accurate data transfer between vehicles and back-office systems.

Coordinate with vendors for warranty work, parts replacement, and system upgrades.

Maintain inventory and documentation of onboard equipment.

IT Infrastructure & Support

Provide technical support for computers, mobile devices, printers, phones, and related hardware/software.

Install, configure, and maintain operating systems, applications, and security updates.

Monitor and troubleshoot LAN/WAN, wireless networks, and internet connectivity.

Manage user accounts, permissions, and system access in coordination with RATP Dev’s IT vendor.

Ensure system backups, cybersecurity protocols, and disaster recovery processes are in place.

Respond to help desk requests and resolve technical issues promptly.

Act as the primary point of contact with RATP Dev’s IT vendor for system maintenance, upgrades, and troubleshooting.

Collaborate with vendors and contractors on technology installations and upgrades.

Track, resolve, and report service tickets in a timely and organized manner.

Planning, Training & Documentation

Develop preventive maintenance schedules for IT and transit technology systems.

Recommend technology upgrades and capital replacements.

Train staff on technology use, security best practices, and system efficiency.

Maintain documentation of IT procedures, system configurations, and asset inventory.

Qualifications

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Electronics, or related field preferred; equivalent experience may be considered.

2–3+ years of professional IT experience, ideally in transportation, logistics, fleet, or public sector environments.

Proficiency in Windows environments, Office 365 administration, networking (LAN/WAN/Wi-Fi), servers, and VoIP systems.

Experience with transit technologies such as CAD/AVL, fare collection, APCs, and surveillance systems is highly desirable.

Ability to read wiring diagrams and perform light electronic/equipment repairs.

Strong troubleshooting, project management, and vendor coordination skills.

Excellent communication, customer service, and documentation abilities.

Valid driver’s license required; CDL preferred or willingness to obtain.

Competitive compensation based on experience

Health, dental, and vision insurance

Paid time off and holiday pay

Company-paid life insurance and disability coverage

Retirement plan options

Opportunities for training and career growth

RATP Dev USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Soldiers: if you are Army Reserve, Army National Guard or transitioning from Active Duty be sure to register today with the Army Pays Program at