Highgate Hotels L.P.
Compensation TypeYearlyHighgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. Overview The Director of Sales is responsible for directing, coordinating, training and supervising the Sales Managers, Catering Manager(s) and Sales/Catering Administrators/Coordinators/ Administrative Assistants in all sales-related activities, including direct sales efforts, follow-up and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that Room revenues and Catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel's performance in the marketplace. Responsibilities
Supervise, administer and ensure timely completion of all activities of the Sales Abilitytotravelforsalescalls/missionsandtradeshows–domesticandpossiblyinternational. Developafullworkingknowledgeoftheoperationsofthehotel,includingFoodandBeverage,GuestServicesand DevelopacompleteknowledgeofcompanysalespoliciesandSOP's,andensureknowledgeofandadherenceto thosepoliciesbythesalesteam. Developandmaintainmarketawarenesstoensureabilitytopredictrevenueopportunitiesandsetproactive Meetorexceedset Meetorexceedgoalsandbudgetforgroup/transient,banquet&cateringrevenues. OperatetheSalesDepartmentwithinestablishedsalesexpense BeresponsiblefordevelopingaManagerinDevelopment(MIDorDOSID)asassignedbytheCorporateincludingsign-offonallcompetenciesandassistinhis/her Coordinategroup,transientandcateringbookingstomaximize Initiateandfollowupon Maintainandparticipateinanactivesalessolicitation MonitorproductionofalltopaccountsandevaluatetrendswithinyourmarketandensurethattheSalesTeamisheldaccountableforthoseaccountswithintheirrespective Coordinateallnon-grouptransientsalesandcateringsolicitationstomaximizeoverallprofits. AdministertrainingintheSalesandCateringdepartments,accordingtoHighgateHotelstandards. Assistinthepreparationofrequiredreportsinatimely ConductweeklysalesmeetingsaccordingtoHighgateHotelstandards. DevelopquarterlyKRA’s,andreviewtheKRAprocesswiththeSalesandCateringTeamtoensurethatdeadlinesare ConductdailyHighgateHotelBusinessReview(HHBR)meetingwithSalesandCatering,operationsstaffandGeneral BefamiliarwithallHighgateHotelsalespoliciesandsellingtechniqueswithanemphasisonmaximizing occupancy,AverageDailyRate(ADR)andBanquetandCateringrevenues. ConductallSalesandCateringTeamPerformanceAppraisalsaccordingtoHighgateHotelSOP’s. Motivate,coach,counselanddisciplineallSalesandCateringdepartmentpersonnelaccordingtoHighgateHotelSOP's. Reviewmeetingplannerevaluationsasreceivedtoensurethatanyproblemsare Conductaprofessional,thoroughsiteinspectionofthehotelwithclients,exhibitingkeyfeaturesandbenefitsoftheproperty,andensurethatallSalesManagersconductthoroughsiteinspections. Developstrategiestoincreasesharefromcompetitorswhenthehotelrevenuepenetrationgoalsarenotbeing Useyourproperty'scomputerizedsalesmanagementsystemtomanagethehotel'sbusiness,including(but notlimitedto)generatingreports,enteringbusiness,blockingspaceandbuildingaccounts. MonitortheSalesincentiveplansandensurethatSalesstaffcanexplaintheirpotentialearningsandbenefitsandassistinensuringthatincentivesareprocessedandpaidaccordingtothespecifiedtimeperiodforeach EnsurethatSalesandCateringManagersareplanningandexecutingsalestripsasoutlinedinquarterlyKeyResultAreas(KRA's)andintheSalesbudget,includingpreplanning,settingappointmentsandexecutingsale Coordinatethepreparationofcompleteandaccurateend-of-monthreports,accordingtoHighgateHotelSOP's,ensurethatSalesManagerscanexplaintheimportanceandcomponentsofthe Coordinatepreparationoftheannualrevenue CoordinatepreparationoftheannualMarketing CoordinateanddirectpreparationofthemonthlyRoomsrevenuereforecastforthecurrentandupcomingmonthsandassistinensuringaccuracywithin5%marginoferror. Meetandgreetonsite AbidebyPrimeSellingTime(PST)andensurethattheSalesTeamdoesthesame. KnowledgeandexperiencewithOperaGDSandDelphiFDC. Developnetworkingopportunitiesthroughactiveparticipationincommunityandprofessionalassociationsactivitiesandevents Entertainclients Reacttonegativetrendsinthemarketplacebyimplementingblitzesorpromotions. Performsotherdutiesasrequestedorassignedbymanagement. Qualifications
Atleast6yearsofprogressivehotelsalesexperience;ora4-yearcollegedegreeandatleast3yearsofrelatedexperience;ora2-yearcollegedegreeandatleast5years of hotel sales experience Supervisoryexperience Musthaveadriver'slicenseintheapplicable Must be proficient in Windows, company-approved spreadsheets Longhourssometimes Lightwork- Exertingupto20poundsofforceoccasionally,and/orupto10poundsofforcefrequentlyorconstantlytolift,carry,push,pullorotherwisemove Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service manner Mustbeeffectiveatlisteningto,understanding,andclarifyingconcernsraisedbyemployeesand Mustbeabletomultitaskandprioritizedepartmentalfunctionstomeet Approachallencounterswithguestsandemployeesinanattentive,friendly,courteousandservice-oriented Attend all hotel-required meetings and MaintainregularattendanceincompliancewithHighgateHotelStandards,asrequiredbyscheduling,whichwillvaryaccordingtotheneedsofthe Maintainhighstandardsofpersonalappearanceandgrooming,whichincludewearing Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximizeeffortstowardsproductivity,identifyproblemareasandassistinimplementing Mustbeeffectiveinhandlingproblems,includinganticipating,preventing,identifyingandsolvingproblemsas Mustbeabletounderstandandevaluatecomplexinformation,data,fromvarioussourcestomeetappropriateobjectives. Must be able to maintain confidentiality
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Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. Overview The Director of Sales is responsible for directing, coordinating, training and supervising the Sales Managers, Catering Manager(s) and Sales/Catering Administrators/Coordinators/ Administrative Assistants in all sales-related activities, including direct sales efforts, follow-up and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that Room revenues and Catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel's performance in the marketplace. Responsibilities
Supervise, administer and ensure timely completion of all activities of the Sales Abilitytotravelforsalescalls/missionsandtradeshows–domesticandpossiblyinternational. Developafullworkingknowledgeoftheoperationsofthehotel,includingFoodandBeverage,GuestServicesand DevelopacompleteknowledgeofcompanysalespoliciesandSOP's,andensureknowledgeofandadherenceto thosepoliciesbythesalesteam. Developandmaintainmarketawarenesstoensureabilitytopredictrevenueopportunitiesandsetproactive Meetorexceedset Meetorexceedgoalsandbudgetforgroup/transient,banquet&cateringrevenues. OperatetheSalesDepartmentwithinestablishedsalesexpense BeresponsiblefordevelopingaManagerinDevelopment(MIDorDOSID)asassignedbytheCorporateincludingsign-offonallcompetenciesandassistinhis/her Coordinategroup,transientandcateringbookingstomaximize Initiateandfollowupon Maintainandparticipateinanactivesalessolicitation MonitorproductionofalltopaccountsandevaluatetrendswithinyourmarketandensurethattheSalesTeamisheldaccountableforthoseaccountswithintheirrespective Coordinateallnon-grouptransientsalesandcateringsolicitationstomaximizeoverallprofits. AdministertrainingintheSalesandCateringdepartments,accordingtoHighgateHotelstandards. Assistinthepreparationofrequiredreportsinatimely ConductweeklysalesmeetingsaccordingtoHighgateHotelstandards. DevelopquarterlyKRA’s,andreviewtheKRAprocesswiththeSalesandCateringTeamtoensurethatdeadlinesare ConductdailyHighgateHotelBusinessReview(HHBR)meetingwithSalesandCatering,operationsstaffandGeneral BefamiliarwithallHighgateHotelsalespoliciesandsellingtechniqueswithanemphasisonmaximizing occupancy,AverageDailyRate(ADR)andBanquetandCateringrevenues. ConductallSalesandCateringTeamPerformanceAppraisalsaccordingtoHighgateHotelSOP’s. Motivate,coach,counselanddisciplineallSalesandCateringdepartmentpersonnelaccordingtoHighgateHotelSOP's. Reviewmeetingplannerevaluationsasreceivedtoensurethatanyproblemsare Conductaprofessional,thoroughsiteinspectionofthehotelwithclients,exhibitingkeyfeaturesandbenefitsoftheproperty,andensurethatallSalesManagersconductthoroughsiteinspections. Developstrategiestoincreasesharefromcompetitorswhenthehotelrevenuepenetrationgoalsarenotbeing Useyourproperty'scomputerizedsalesmanagementsystemtomanagethehotel'sbusiness,including(but notlimitedto)generatingreports,enteringbusiness,blockingspaceandbuildingaccounts. MonitortheSalesincentiveplansandensurethatSalesstaffcanexplaintheirpotentialearningsandbenefitsandassistinensuringthatincentivesareprocessedandpaidaccordingtothespecifiedtimeperiodforeach EnsurethatSalesandCateringManagersareplanningandexecutingsalestripsasoutlinedinquarterlyKeyResultAreas(KRA's)andintheSalesbudget,includingpreplanning,settingappointmentsandexecutingsale Coordinatethepreparationofcompleteandaccurateend-of-monthreports,accordingtoHighgateHotelSOP's,ensurethatSalesManagerscanexplaintheimportanceandcomponentsofthe Coordinatepreparationoftheannualrevenue CoordinatepreparationoftheannualMarketing CoordinateanddirectpreparationofthemonthlyRoomsrevenuereforecastforthecurrentandupcomingmonthsandassistinensuringaccuracywithin5%marginoferror. Meetandgreetonsite AbidebyPrimeSellingTime(PST)andensurethattheSalesTeamdoesthesame. KnowledgeandexperiencewithOperaGDSandDelphiFDC. Developnetworkingopportunitiesthroughactiveparticipationincommunityandprofessionalassociationsactivitiesandevents Entertainclients Reacttonegativetrendsinthemarketplacebyimplementingblitzesorpromotions. Performsotherdutiesasrequestedorassignedbymanagement. Qualifications
Atleast6yearsofprogressivehotelsalesexperience;ora4-yearcollegedegreeandatleast3yearsofrelatedexperience;ora2-yearcollegedegreeandatleast5years of hotel sales experience Supervisoryexperience Musthaveadriver'slicenseintheapplicable Must be proficient in Windows, company-approved spreadsheets Longhourssometimes Lightwork- Exertingupto20poundsofforceoccasionally,and/orupto10poundsofforcefrequentlyorconstantlytolift,carry,push,pullorotherwisemove Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service manner Mustbeeffectiveatlisteningto,understanding,andclarifyingconcernsraisedbyemployeesand Mustbeabletomultitaskandprioritizedepartmentalfunctionstomeet Approachallencounterswithguestsandemployeesinanattentive,friendly,courteousandservice-oriented Attend all hotel-required meetings and MaintainregularattendanceincompliancewithHighgateHotelStandards,asrequiredbyscheduling,whichwillvaryaccordingtotheneedsofthe Maintainhighstandardsofpersonalappearanceandgrooming,whichincludewearing Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximizeeffortstowardsproductivity,identifyproblemareasandassistinimplementing Mustbeeffectiveinhandlingproblems,includinganticipating,preventing,identifyingandsolvingproblemsas Mustbeabletounderstandandevaluatecomplexinformation,data,fromvarioussourcestomeetappropriateobjectives. Must be able to maintain confidentiality
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