Local Government Federal Credit Union
Loan Payments Processor
Local Government Federal Credit Union, Raleigh, North Carolina, United States, 27601
Job Type
Full-time
Description
CIVIC CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The Loan Payments Processor is responsible for accurately and efficiently posting physical loan payments received for consumer loan products, including credit cards, HELOCs, personal loans, and first mortgages. This role also assists in processing lockbox payment files and supports daily reconciliation of payment activity. The Loan Payments Processor helps maintain accurate member records by ensuring all payments are applied in accordance with loan terms and internal procedures. This position also assists with payoff support, returned payments, and documentation review in coordination with Loan Operations and Collateral Management.
NORMAL DAY-TO-DAY WORK
Post incoming physical loan payments to the appropriate accounts, including payments for credit cards, HELOCs, first mortgages, and unsecured consumer loans. Review and assist with processing daily lockbox payment files by validating payment details and applying batch payments through the core system. Verify payment amounts and due dates to ensure proper allocation of principal, interest, and escrow (if applicable). Identify and escalate payment exceptions such as missing account numbers, overpayments, or duplicate submissions to the Senior Loan Payments Processor or Consumer Loan Operations Manager. Respond to internal inquiries regarding payment status, posting corrections, and returned items. Assist in researching member payment issues by reviewing account history and payment documentation. Support the processing of loan payoffs by generating payoff requests and ensuring account activity is frozen once paid in full. Prepare and maintain documentation for payment batches, corrections, and exception tracking in accordance with audit requirements. Scan and index physical payment documents and correspondence for record retention. Follow up on missing or incomplete payment information as needed. Participate in cross-training and supports other servicing tasks within the Loan Payments area. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
1 - 3 years of experience in loan servicing, payment processing, or back-office financial operations. Knowledge of consumer loan payment application methods, including amortized and revolving credit structures. Familiarity with basic reconciliation and audit trail documentation. Ability to follow established procedures and prioritize daily payment activity. Attention to detail and accuracy in handling member financial data. Basic computer proficiency, including use of core banking or servicing systems and document imaging tools. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. Ability to lift a minimum of 25 lbs. (file boxes, computer). Travel required on occasion. Here are a few qualities we'd LIKE for you to have to make you more suited for this position.
Prior experience with credit union systems such as DNA, or similar system. Familiarity with lockbox processing and batch reconciliation. Understanding of payoff request workflows and collateral release timelines. Ability to identify and research payment discrepancies independently. Bilingual (Spanish) is a plus.
CONTACT US
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org
Full-time
Description
CIVIC CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The Loan Payments Processor is responsible for accurately and efficiently posting physical loan payments received for consumer loan products, including credit cards, HELOCs, personal loans, and first mortgages. This role also assists in processing lockbox payment files and supports daily reconciliation of payment activity. The Loan Payments Processor helps maintain accurate member records by ensuring all payments are applied in accordance with loan terms and internal procedures. This position also assists with payoff support, returned payments, and documentation review in coordination with Loan Operations and Collateral Management.
NORMAL DAY-TO-DAY WORK
Post incoming physical loan payments to the appropriate accounts, including payments for credit cards, HELOCs, first mortgages, and unsecured consumer loans. Review and assist with processing daily lockbox payment files by validating payment details and applying batch payments through the core system. Verify payment amounts and due dates to ensure proper allocation of principal, interest, and escrow (if applicable). Identify and escalate payment exceptions such as missing account numbers, overpayments, or duplicate submissions to the Senior Loan Payments Processor or Consumer Loan Operations Manager. Respond to internal inquiries regarding payment status, posting corrections, and returned items. Assist in researching member payment issues by reviewing account history and payment documentation. Support the processing of loan payoffs by generating payoff requests and ensuring account activity is frozen once paid in full. Prepare and maintain documentation for payment batches, corrections, and exception tracking in accordance with audit requirements. Scan and index physical payment documents and correspondence for record retention. Follow up on missing or incomplete payment information as needed. Participate in cross-training and supports other servicing tasks within the Loan Payments area. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
1 - 3 years of experience in loan servicing, payment processing, or back-office financial operations. Knowledge of consumer loan payment application methods, including amortized and revolving credit structures. Familiarity with basic reconciliation and audit trail documentation. Ability to follow established procedures and prioritize daily payment activity. Attention to detail and accuracy in handling member financial data. Basic computer proficiency, including use of core banking or servicing systems and document imaging tools. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. Ability to lift a minimum of 25 lbs. (file boxes, computer). Travel required on occasion. Here are a few qualities we'd LIKE for you to have to make you more suited for this position.
Prior experience with credit union systems such as DNA, or similar system. Familiarity with lockbox processing and batch reconciliation. Understanding of payoff request workflows and collateral release timelines. Ability to identify and research payment discrepancies independently. Bilingual (Spanish) is a plus.
CONTACT US
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org