The University of New Orleans
Library Services Assistant
The University of New Orleans, New Orleans, Louisiana, United States, 70123
Thank you for your interest in The University of New Orleans.
Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attach the required documents in order to be considered for employment.
Department Library Operations
Job Summary
Provides circulation, reference, and general information services to students, faculty, staff, and other library users through the daily operations of the Library Services Desk, online chat service, and Learning Commons, using the library's integrated online system and other resources. Provides reference and technical assistance in the Learning Commons including basic computer and printer troubleshooting and software assistance. Processes print materials received as part of the federal and state depository programs. Assists with other Services Department and Library activities as necessary. This position includes evening and weekend hours. Job Description
Provides circulation, reference, and general information services to students, faculty, staff, and other library users through the daily operations of the Library Services Desk, online chat service, and Learning Commons, using the library's integrated online system and other resources. Provides reference and technical assistance in the Learning Commons including basic computer and printer troubleshooting and software assistance. Initiates direct contact with library patrons to retrieve overdue equipment and material. Serves as the main point of contact for special borrowers. Hire, train, and supervise student assistants in the department. Assists with other User Services Department and library activities as necessary. This position includes regular evening and weekend hours, opening and closing the building, and extended hours during finals.
Job Description
55%
Participate in the daily operation of the Library Services Desk and Learning Commons, which includes providing services directly to the public using an integrated online catalog system, including check-ins, checkouts, and promoting good customer relations
Provide customer assistance with public access technology including but not limited to devices (computer, tablet, e-reader, etc.) and peripheral device support including scanners, printers, and microform reader/printer/scanners, use of applications including Microsoft Office, the campus learning management system, the campus printing solution, and other common software apps
Support patron use of library online resources such as ILL, Library Guides, library services request forms, electronic databases etc., public and private internet access, downloading online resources, using digital building map, and new and emerging library technology
Provide support for the library's academic poster printing service.
Assist patrons in person and online with reference and directional questions
Communicate with patrons via email phone, and chat
Help patrons locate items throughout the library and on campus both physically and using university and library maps (digital, online, or paper)
Open and close building as assigned
Work scheduled evening and weekend hours
Participate as part of the User Services Department's responsibilities to monitor building activities, ensure user adherence to Library policies
Report maintenance and safety issues appropriately
Track patron questions and answers to ensure continuity of services across department and to contribute to data collection for annual reports.
20%
Supports the library's partnership with Ben Franklin high school to ensure that students and faculty have access to library resources
Assign library carrels to visiting faculty and graduate students
Work with borrowers to ensure that overdue materials are returned to the library
Handle requests and complaints regarding circulation services with all constituents including faculty, students, staff, alumni, and non-university borrowers.
20%
Hire, train, and supervise student workers
5%
Other duties as assigned.
Required Qualifications:
Bachelor's degree and library public services or relevant work experience
Demonstrated skills and experience using computers, saving and opening files, cloud storage, printers, Microsoft Office and other technology applications.
Willingness to be flexible and learn new processes and skills in an evolving and dynamic work environment.
Must be willing to switch shifts as necessary to meet operational needs
Ability to communicate effectively in oral and written English
Physical ability to move books and book trucks and to lift/move up to 40 lbs. Ability to bend, lift, and twist to reach and work with material and equipment on shelves and on the floor.
Ability to work productively with different groups in an urban academic setting
Excellent customer service skills
Ability to solve problems and exercise good judgment in interpreting rules and following library policies
Demonstrated ability to establish and meet deadlines
Detail oriented
Ability to work with online screen displays/small print
Adaptable, positive outlook and interest in user experiences and needs
Desired Qualifications:
Library work experience in an academic setting
Experience using Springshare CMS including LibGuides, LibStaffer, and LibInsights
Coursework or certificates in using computers, digital literacy, Microsoft Office, or Adobe Creative Cloud software
Experience using the SIRSI Symphony integrated library system
Experience with Canvas LMS
Experience or interest in graphic design
Basic understanding of digital media editing and 3-D printing
Supervisory experience
Interest in Makerspaces containing 3D printers, sewing machines, desktop milling and other makerspace equipment
Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems; Names and contact information of three references;
Applications that do not include the required uploaded documents may not be considered.
Posting Close Date This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.
The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.
Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attach the required documents in order to be considered for employment.
Department Library Operations
Job Summary
Provides circulation, reference, and general information services to students, faculty, staff, and other library users through the daily operations of the Library Services Desk, online chat service, and Learning Commons, using the library's integrated online system and other resources. Provides reference and technical assistance in the Learning Commons including basic computer and printer troubleshooting and software assistance. Processes print materials received as part of the federal and state depository programs. Assists with other Services Department and Library activities as necessary. This position includes evening and weekend hours. Job Description
Provides circulation, reference, and general information services to students, faculty, staff, and other library users through the daily operations of the Library Services Desk, online chat service, and Learning Commons, using the library's integrated online system and other resources. Provides reference and technical assistance in the Learning Commons including basic computer and printer troubleshooting and software assistance. Initiates direct contact with library patrons to retrieve overdue equipment and material. Serves as the main point of contact for special borrowers. Hire, train, and supervise student assistants in the department. Assists with other User Services Department and library activities as necessary. This position includes regular evening and weekend hours, opening and closing the building, and extended hours during finals.
Job Description
55%
Participate in the daily operation of the Library Services Desk and Learning Commons, which includes providing services directly to the public using an integrated online catalog system, including check-ins, checkouts, and promoting good customer relations
Provide customer assistance with public access technology including but not limited to devices (computer, tablet, e-reader, etc.) and peripheral device support including scanners, printers, and microform reader/printer/scanners, use of applications including Microsoft Office, the campus learning management system, the campus printing solution, and other common software apps
Support patron use of library online resources such as ILL, Library Guides, library services request forms, electronic databases etc., public and private internet access, downloading online resources, using digital building map, and new and emerging library technology
Provide support for the library's academic poster printing service.
Assist patrons in person and online with reference and directional questions
Communicate with patrons via email phone, and chat
Help patrons locate items throughout the library and on campus both physically and using university and library maps (digital, online, or paper)
Open and close building as assigned
Work scheduled evening and weekend hours
Participate as part of the User Services Department's responsibilities to monitor building activities, ensure user adherence to Library policies
Report maintenance and safety issues appropriately
Track patron questions and answers to ensure continuity of services across department and to contribute to data collection for annual reports.
20%
Supports the library's partnership with Ben Franklin high school to ensure that students and faculty have access to library resources
Assign library carrels to visiting faculty and graduate students
Work with borrowers to ensure that overdue materials are returned to the library
Handle requests and complaints regarding circulation services with all constituents including faculty, students, staff, alumni, and non-university borrowers.
20%
Hire, train, and supervise student workers
5%
Other duties as assigned.
Required Qualifications:
Bachelor's degree and library public services or relevant work experience
Demonstrated skills and experience using computers, saving and opening files, cloud storage, printers, Microsoft Office and other technology applications.
Willingness to be flexible and learn new processes and skills in an evolving and dynamic work environment.
Must be willing to switch shifts as necessary to meet operational needs
Ability to communicate effectively in oral and written English
Physical ability to move books and book trucks and to lift/move up to 40 lbs. Ability to bend, lift, and twist to reach and work with material and equipment on shelves and on the floor.
Ability to work productively with different groups in an urban academic setting
Excellent customer service skills
Ability to solve problems and exercise good judgment in interpreting rules and following library policies
Demonstrated ability to establish and meet deadlines
Detail oriented
Ability to work with online screen displays/small print
Adaptable, positive outlook and interest in user experiences and needs
Desired Qualifications:
Library work experience in an academic setting
Experience using Springshare CMS including LibGuides, LibStaffer, and LibInsights
Coursework or certificates in using computers, digital literacy, Microsoft Office, or Adobe Creative Cloud software
Experience using the SIRSI Symphony integrated library system
Experience with Canvas LMS
Experience or interest in graphic design
Basic understanding of digital media editing and 3-D printing
Supervisory experience
Interest in Makerspaces containing 3D printers, sewing machines, desktop milling and other makerspace equipment
Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems; Names and contact information of three references;
Applications that do not include the required uploaded documents may not be considered.
Posting Close Date This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.
The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.