HM Alpha Hotels
Division
Westin La Paloma Resort and Spa
Description
The Rooms Controller will provide leadership to Guest Service Agents, collaborates with Front Office Leadership on bookings and inventory, ensures timely room assignments, handles service recovery, responds to guest requests, and supports the front desk during busy periods.
Responsibilities Block and pre-register suites and rooms in the PMS according to guests requests five-days out. Assign VIP's according to sales, events, and management needs. Keep front desk staff, including management, informed on any oversells, challenges, special accommodations unmet, etc. Over sold-out periods perform room protects to ensure that rooms blocked for future arrivals are protected (one/two-night holes) Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room blocks are accurate in the PMS system. Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings. Verify Billing details for third party, group blocks, credit card authorizations, etc are accurate and complete. Promptly answer telephone answer front office phones with a positive and clear voice. Handle all requests and problems and when needed delegate special requests to appropriate persons or departments. Document any guest situations which require action by another department and follow up as needed. Maintain out of order & out of service rooms with engineering and housekeeping Other duties as assigned by the leader Education and Experience
High school diploma required. Minimum 6 months experience in a hotel rooms division
Position Requirements
Successful completion of a background check is required prior to employment.
Category Front Office / Front Desk
Location Westin La Paloma Resort and Spa 263
Full-Time/Part-Time Full-Time
Shift -not applicable-
CA Pay Range
Number of Openings 1
Req Number FRO-25-00096
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
This position is currently accepting applications.
Description
The Rooms Controller will provide leadership to Guest Service Agents, collaborates with Front Office Leadership on bookings and inventory, ensures timely room assignments, handles service recovery, responds to guest requests, and supports the front desk during busy periods.
Responsibilities Block and pre-register suites and rooms in the PMS according to guests requests five-days out. Assign VIP's according to sales, events, and management needs. Keep front desk staff, including management, informed on any oversells, challenges, special accommodations unmet, etc. Over sold-out periods perform room protects to ensure that rooms blocked for future arrivals are protected (one/two-night holes) Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room blocks are accurate in the PMS system. Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings. Verify Billing details for third party, group blocks, credit card authorizations, etc are accurate and complete. Promptly answer telephone answer front office phones with a positive and clear voice. Handle all requests and problems and when needed delegate special requests to appropriate persons or departments. Document any guest situations which require action by another department and follow up as needed. Maintain out of order & out of service rooms with engineering and housekeeping Other duties as assigned by the leader Education and Experience
High school diploma required. Minimum 6 months experience in a hotel rooms division
Position Requirements
Successful completion of a background check is required prior to employment.
Category Front Office / Front Desk
Location Westin La Paloma Resort and Spa 263
Full-Time/Part-Time Full-Time
Shift -not applicable-
CA Pay Range
Number of Openings 1
Req Number FRO-25-00096
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
This position is currently accepting applications.