Staffmark Group
Customer Service Representative
Staffmark Group, Johnson City, Tennessee, United States, 37603
Staffmark is hiring a Customer Service Representative in Johnson City, TN! Join a dynamic team where your problem-solving skills and customer-focused attitude make a difference. In this role, you'll handle inquiries, resolve issues with electric and gas water heater equipment, and ensure every customer receives timely, professional support.
Pay: $16.00/hr
Shift: 11:30 AM - 8:00 PM
Responsibilities
Answer incoming calls and emails, following up on previous customer issues
Document call details, installation notes, and product information
Research product/part information and maintain records using web-based systems
Make warranty-related decisions for water heating and related equipment
Perform other duties as assigned
Qualifications
1+ year of call center or customer service experience
Strong customer service and troubleshooting skills
Basic technical knowledge or aptitude
Solid computer skills and familiarity with software/hardware operations
Ability to multitask effectively
High school diploma or equivalent
Excellent verbal and written communication skills
Why You'll Love This Job
We offer a comprehensive benefits package to support your health, financial goals, and work-life balance, including medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) plan. You'll also enjoy weekly pay, employee discounts, and referral bonus opportunities.
Apply Today!
Click "Apply Now" to connect with a Staffmark recruiter and advance your manufacturing career.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.
We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer.
This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.
By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark
Pay: $16.00/hr
Shift: 11:30 AM - 8:00 PM
Responsibilities
Answer incoming calls and emails, following up on previous customer issues
Document call details, installation notes, and product information
Research product/part information and maintain records using web-based systems
Make warranty-related decisions for water heating and related equipment
Perform other duties as assigned
Qualifications
1+ year of call center or customer service experience
Strong customer service and troubleshooting skills
Basic technical knowledge or aptitude
Solid computer skills and familiarity with software/hardware operations
Ability to multitask effectively
High school diploma or equivalent
Excellent verbal and written communication skills
Why You'll Love This Job
We offer a comprehensive benefits package to support your health, financial goals, and work-life balance, including medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) plan. You'll also enjoy weekly pay, employee discounts, and referral bonus opportunities.
Apply Today!
Click "Apply Now" to connect with a Staffmark recruiter and advance your manufacturing career.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.
We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer.
This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.
By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark