Noah's Ark Animal Clinic is hiring: Veterinary Receptionist in Cincinnati

About the Role:

As a Veterinary Receptionist at Noah's Ark Animal Clinics in Colerain, you will serve as the vital first point of contact for clients and their pets, ensuring a welcoming and professional environment. Your role is essential in managing appointment scheduling, client communications, and administrative tasks that support the smooth operation of the clinic. You will coordinate with veterinary staff to facilitate efficient patient flow and provide accurate information to pet owners regarding services and care instructions. This position requires a compassionate and organized individual who can handle multiple tasks simultaneously while maintaining a calm and friendly demeanor. Ultimately, your contribution will enhance client satisfaction and support the delivery of high-quality veterinary care.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or receptionist role, preferably in a veterinary or medical setting.
• Basic computer proficiency, including experience with scheduling software and Microsoft Office.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Experience working in a veterinary clinic or animal care environment.
• Familiarity with veterinary practice management software such as AVImark or Cornerstone.
• Knowledge of basic animal care and common veterinary terminology.
• Certification in veterinary reception or related administrative training.
• Bilingual abilities to assist a diverse client base.

Responsibilities:

• Greet clients and their pets warmly upon arrival and provide assistance with check-in procedures.
• Manage appointment scheduling, confirmations, and follow-ups using clinic management software.
• Answer phone calls and respond to client inquiries regarding services, pricing, and clinic policies.
• Maintain accurate and up-to-date patient records, including client information and medical histories.
• Process payments, handle billing inquiries, and manage daily cash reconciliation.
• Coordinate with veterinary technicians and doctors to ensure timely patient care and smooth clinic operations.
• Prepare and distribute client education materials and post-visit instructions as directed by veterinary staff.
• Maintain a clean and organized reception area to promote a professional and welcoming atmosphere.

Skills:

The required skills enable the Veterinary Receptionist to efficiently manage client interactions, schedule appointments, and maintain accurate records, which are critical for the clinic's daily operations. Strong communication skills are used to clearly convey information to clients and coordinate with veterinary staff, ensuring seamless patient care. Organizational skills help in managing multiple tasks such as handling phone calls, processing payments, and maintaining the reception area, all while providing excellent customer service. Preferred skills, such as familiarity with veterinary software and terminology, enhance the ability to support clinical staff and improve client education. Additionally, bilingual skills can facilitate communication with a broader range of clients, contributing to a more inclusive and accessible clinic environment.