MassMarkets is hiring: Call Center Representative in Midway

Overview

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role, you\'ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. This is an exciting opportunity to work on high-profile projects with some of the world\'s most recognizable brands. If you\'re a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, we\'d love to hear from you! Start your career with a growing team that values your potential. With our industry-leading training, you\'ll gain the skills and confidence to succeed. No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide comprehensive training, so if you\'re positive, driven, and eager to learn, you\'re encouraged to apply! Success in this role comes from building strong relationships and applying your training to deliver great customer outcomes.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Preferred (Not Required)

• 1+ year of experience in customer service, tech support, sales, or administrative roles
• Experience in state or federal work environments

Conditions of Employment

• All MCI Locations
• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full-time employees are eligible for medical, dental, and vision coverage after 60 days; MEC medical plans after 30 days. Options vary by location.
• Retirement Savings: Retirement programs, where available.
• Disability Insurance: Short-term disability coverage.
• Life Insurance: Life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Opportunities for internal promotions.
• Paid Training: Training provided while earning a paycheck.
• Casual Dress Code: Comfort in the workplace.

About MCI

MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions that drive performance. MCI provides BPO, staff augmentation, contact center services, and IT services across locations. MCI has 10,000+ employees and serves 150+ North American client partners with multiple brands.

Diversity & Equality

We embrace diversity and provide an environment free from discrimination. All employment decisions are based on merit and qualifications. We do not discriminate on age, race, gender, disability, or other protected characteristics. We comply with applicable laws and provide reasonable accommodations when required.