Member Center Associate (Call Center) Job at Member One Federal Credit Union in

Roanoke, VA (Williamson Road area) | United States

Overview

Member Center Associate (Call Center) from the Company Member One Federal Credit Union, this latest Member Center Associate (Call Center) job vacancy is located in Roanoke, VA (Williamson Road area), United States. This role is open to job seekers with a Bachelor Degree. The position supports external member experience by providing financial knowledge and services to members over the phone in the Contact Center.

Responsibilities

• Answer telephone inquiries from members regarding deposit services; credit, debit and ATM cards; account information, transfer requests, withdrawals, stop payments, check supplies; or any other member request.
• Respond to member inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies or errors, and assisting members to make the most effective use of services offered by the credit union.
• Operate computer system(s) to access member account information and accurately record member transactions and information requests.
• Actively market and cross-sell current and new products and services of the credit union. Educate members on the features and benefits of these services.
• Perform a variety of administrative and clerical duties. Comply with all federal regulations, credit union policies and procedures, including Bank Secrecy and the USA Patriot Act.
• Comply with all fair lending laws and the prohibitions enumerated in the credit union's lending policy.
• Make sound business decisions within scope of authority.
• Know and understand all credit union policies.
• Ensure that the confidentiality of all information and transactions regarding the credit union, its members and employees are held to the highest level of business ethics.

Qualifications

Required: Bachelor Degree or higher; strong communication and customer service skills; ability to work in a fast-paced call center environment; willingness to learn financial products and services.

Hours

Monday-Friday 8:00am-6:00pm, Saturday 9:00am-1:00pm

Benefits

• Paid Time Off plan, 8 hours of paid volunteer time, YOUnity Day (paid time off to celebrate a holiday that may not fall within the federal holidays)
• Twelve weeks paid maternity leave and paid parental leave
• Up to 12 paid holidays
• 401(k) with 100 percent employer match up to the first six percent
• Tuition reimbursement
• Medical, dental, and vision insurances
• Company-paid life insurance and short-term/long-term disability plans

Company Information

Member One Federal Credit Union (MOFCU) is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, contact the People Operations Team at 540-982-8811 or pops@memberonefcu.com. MOFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. M/F/Disability/Covered Veteran.

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Closed Date : 2025-10-24