Virginia Garcia Memorial Health Center is hiring: IT Support Supervisor in Corne

Virginia Garcia Memorial Health Center is seeking an IT Support Supervisor. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties with special emphasis on migrant and seasonal farm workers, removing barriers to health care, and creating a welcoming environment for employees and the community.

Job Summary The IT Support Supervisor leads the IT support functions for the organization and provides support, direction, supervision, and coaching to the IT Support staff. This position ensures high-quality technical support for employees with a strong focus on customer satisfaction, including assistance with hardware, software, network, and systems issues. The IT Support Supervisor performs the duties of an IT Support technician and substitutes for other team members as needed.

Essential Duties And Responsibilities

• Supervision – Provide supervision, coaching, and performance management for IT Support staff; develop annual budget for IT Support operations and capital expenditures; conduct hiring processes and finalize hires; coordinate staff training; facilitate corrective and disciplinary actions; maintain documentation of processes and policies; coordinate scheduling and resource allocation; conduct 1:1 meetings and frequent check-ins; manage timecards/time off; address interpersonal dynamics; perform annual performance reviews.
• IT Support Leadership – Ensure high-quality end-user technical support; lead IT department meetings; post data on team whiteboards; foster innovation and AI integration; lead process improvements (PDSA, lean methods); resolve user inquiries; manage projects; set short- and long-term goals; collaborate with project managers and maintain stakeholder relationships; test and implement new hardware/software; provide on-site or remote support for new systems; coordinate training for new functionality and upgrades; conduct feasibility studies; identify efficiency opportunities; troubleshoot and escalate as needed; work with vendors and advisory groups; prepare evaluations of AI tools and monitor AI tool integration.
• Other – Perform other duties and projects as assigned.

HIPAA Requirements

The Information Technology Support Supervisor has access to PHI as part of standard duties. Access is limited to the minimum necessary, including patient demographics and records necessary to accomplish assigned tasks.

Knowledge, Skills, And Abilities

• Demonstrated ability to lead teams; refined project management skills; troubleshooting and problem-solving in IT; proficiency with Microsoft Office and enterprise IT systems; excellent customer service; planning and organizational skills; strong interpersonal and written communication; bilingual/bicultural proficiency (Spanish/English) preferred; high confidentiality and professionalism; alignment with the organization’s mission, vision, and values.

Education and Experience

• Associate’s degree in a computer or IT-related field and three years of IT support experience required; additional experience may substitute for education; supervisory experience strongly preferred; training/experience with enterprise IT systems and Microsoft certifications preferred; experience with Cisco routers/switches, Fortinet firewalls, wireless systems, cloud technologies, and network architecture; experience with AI tools in a healthcare environment; vendor management experience preferred; valid driver’s license and reliable transportation required.

Behavioral Competencies

• Accountability, Customer-Focus, Teamwork, Initiative, Confidentiality, Ethical, Respect, Communication

Physical Requirements

• Sitting 50%, Walking 30%, Standing 10%, ability to lift/carry up to 40 lbs, bending/reaching 10%

Working Environment

• Well-lighted and ventilated environments; travel to various locations; flexible hours; potential exposure to hazardous materials.

Immunization

Staff members must meet immunization requirements as stated in VGMHC’s immunization policy and state and federal guidelines.

Job descriptions represent a general outline of essential duties and qualifications and are not all-inclusive due to the dynamic nature of work to accomplish VGMHC’s Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy includes recruitment, hiring, promotion, transfer, rate of pay, and termination.