RR Donnelley & Sons is hiring: IT Support Engineer in Logan

Overview

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Position Summary

RRD has an immediate opening for an IT Support Engineer to work in our Logan, UT facility!

Responsibilities

• Provides support and works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests related to our endpoint fleet of equipment.
• Delivers first-class customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
• Supports incidents across multiple facilities; travel may be required.
• Builds, installs, and maintains endpoints (PCs & MAC) in accordance with IT standards.
• Maintains and troubleshoots issues related to installed endpoints (Windows & MAC) with routine maintenance as assigned.
• Prioritizes problems based on severity, urgency, and impact to the business; tracks all outstanding incidents until resolution. Complex issues may be handed off to higher-level support or other enterprise teams when needed.
• Collaborates with enterprise support teams and outside vendors to resolve problems or issues.
• Works with Microsoft Active Directory; SCCM is a plus.
• Manages local LAN architecture and components in compliance with enterprise standards.
• Coordinates through change management processes to move, install, upgrade, remove, and configure site IT assets and supporting infrastructure.
• Supports wireless networks, servers, network, and peripheral devices related to desktop infrastructure in accordance with department standards.
• Takes ownership of issues by performing problem analysis to implement appropriate solutions and restore service quickly; escalates incidents as necessary.
• Identifies potential changes and system improvements to present to management for consideration and implementation.
• Ensures work is carried out within agreed service levels and in accordance with department guidelines and corporate policies.
• Logs and maintains all interactions (incidents, change tickets, etc.) within RRD ITSM toolset.
• Maintains asset records throughout the lifecycle of endpoints and conducts routine audits of site IT assets and processes to ensure policy and regulatory compliance.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Bachelor's degree in a discipline related to the role or 3–5 years of relevant work experience, or demonstrated ability to meet requirements through equivalent experience.
• Ability to solve moderately complex problems by analyzing variables and applying solutions learned through experience.
• Following facilities EHS procedures; PPE use required.
• Lifting up to 25 pounds occasionally to move objects.
• Knowledge of endpoint software and OS such as current and recent MS Windows versions, macOS, Microsoft Office, Google Suite & Google Drive is a plus.
• Ability to recognize anomalies and critical situations and respond appropriately.
• Excellent communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels internally and externally.
• Ability to learn specialized software quickly and demonstrate continued expertise in primary tools.
• Maintains a first-class level of customer service and professionalism.
• Ability to write clearly and precisely for the work being performed.

Additional Information

RRD's current salary range for this role is $52,900 to $79,400 per year. The range may be adjusted based on geographic location and may change in the future. Total compensation may include bonus, commission, or incentive programs where applicable. RRD offers benefits including medical, dental, and vision coverage; paid time off; disability insurance; 401(k) with company match; life insurance; plus parental leave, adoption assistance, tuition assistance, and other voluntary coverages.

RRD is an Equal Opportunity Employer, including disability/veterans.