Jackson Thornton is hiring: IT Specialist II in Montgomery

Overview

We are currently searching for an IT Specialist II to join our Internal IT team. The primary responsibilities of this position are to ensure smooth helpdesk call center operations and provide frontline technical support to “internal clients” throughout the Firm (approximately 220 users).

Responsibilities

• Answering helpdesk calls and coordinating ticket assignments.
• Quickly identifying system issues and working with staff to address them.
• Handling restore procedures.
• Documenting solutions in knowledge base.
• Assisting with administration of domain user accounts.
• Providing support for printers, scanners, and other network peripherals.
• Assisting with maintaining firm hardware inventory.
• Troubleshooting network connectivity issues and escalating as needed to IT System Administrators.
• Offering solutions to user problems.
• Conducting administration, maintenance, and support of applications.
• Adhering and enforcing Firm IT policies.
• Maintaining project documentation as appropriate for every assigned project.
• Ensuring appropriate communication of project status to management, helpdesk staff, and actively involved employees.
• Developing and maintaining expert level knowledge and skills in technical and professional areas.
• Deploying software updates and handling any related communication needed with our employees.
• Assisting with technical tasks associated with onboarding and offboarding employees.

Location and travel

This individual will primarily work out of our Montgomery office but will visit other offices periodically. The furthest is in Dothan, two hours from the Montgomery office.

Requirements

• Bachelor's degree preferred, with focus on Information Technology.
• IT experience in an accounting or law firm preferred.
• Knowledge and experience with Windows Servers, O365, Active Directory, Sophos, VDI, AI, Automation.
• Experience assisting with IT system implementations.
• Strong problem solving skills; excellent troubleshooting and conflict resolution skills.
• Ability to multi-task and handle frequent interruptions.
• Ability to adapt to change.
• Demonstrated ability in consensus-building and working with a team.
• Must have a positive, customer-service focused attitude, responding to requests and inquiries from end-users promptly and professionally.
• Excellent verbal and written communication skills.
• Strong organizational skills; must be self-driven.
• Ability to work with people at all levels of the firm.
• Ability to modify work schedules and practices to meet job requirements; requires occasional overnight travel.
• A+, Net+, and Microsoft 365 certifications preferred.