CUSTOMER SERVICE REPRESENTATIVE Job at 100KCrossing in California City

Customer service representatives are often a client’s primary point of contact with a company. Their duties include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. They handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. They also keep records of customer interactions, process customer accounts, and file documents.

Responsibilities

• Manage incoming calls and customer service inquiries.
• Generate sales leads that develop into new customers.
• Identify and assess customer needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.

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