Customer Service Representative Job at Nesco Resource in Clearwater

We are seeking a Customer Service Representative who brings strong communication skills along with some knowledge of the automotive industry. This role is ideal for individuals who have experience working in or around auto service environments and are comfortable assisting customers with vehicle-related inquiries.

Responsibilities:

1. Greet and assist customers in person or via email regarding order status and general inquiries.
2. Collaborate with the team to accurately communicate customer concerns and order status timelines.
3. Maintain up-to-date records of customer interactions and order history.
4. Follow up with customers to ensure satisfaction and address any concerns.

Qualifications:

1. Previous customer service experience required; automotive industry experience needed.
2. Basic understanding of automotive services, terminology, and customer concerns.
3. Excellent verbal and written communication skills.
4. Strong organizational and multitasking abilities.
5. Data entry experience.
6. Proficiency with Outlook.

Nesco Resource offers a comprehensive benefits package for our associates, including a MEC (Minimum Essential Coverage) plan covering Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

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