OneMain Financial
Senior UX Design Leader, User Experience Design
OneMain Financial, New York, New York, us, 10261
At OneMain, we are on a mission to create and enhance outstanding digital experiences that empower millions of customers across web and mobile platforms. We are seeking an experienced
Senior UX Design Leader
who can provide vision, clarity, and strategic direction to generate value, lower barriers to entry, and enhance product adoption throughout the customer journey. In this crucial role, you will focus on improving user-facing features and functionalities shared across multiple product lines or teams—such as design systems, marketing experiences, and platform services utilized by various development groups. Your aim will be to create consistent, high-quality experiences while enhancing efficiency and minimizing redundancy. This position calls for a rare blend of design expertise, research skills, stakeholder partnership, and inspirational leadership to guide a team of designers through diverse product experiences. We are looking for a passionate, empathetic, and visionary design leader who excels at the intersection of design, technology, and business strategy. About OneMain Financial OneMain Financial's mission is to improve the financial wellness of hardworking Americans. As a leading provider of responsible credit for non-prime customers, we are dedicated to being a trusted partner in helping people build brighter financial futures. Whether consolidating debt, managing medical bills, or addressing unexpected expenses, we empower our customers with timely access to the funding they need. About the Role In this role, you will closely collaborate with cross-functional teams, merging technical depth with a robust user experience focus. You will actively shape the product roadmap in partnership with Product teams, aligning on shared experiences and services across the broader portfolio. You will work directly with Engineering to design intuitive experiences that cater to varying user personas and experience levels. By utilizing product and user data, you will facilitate continuous improvement through thoughtful planning and iteration. Engaging directly with field teams and customers will be essential for enriching product value and impact. As part of our digital organization, you will aid in mentoring and learning from a team of experts, fostering an environment of collaboration, quality, and innovation. We seek a UX design leader who: Champions creative problem-solving across cross-functional teams, enhancing organizational thinking while aligning with broader business objectives.
Proactively collects, synthesizes, and applies insights from design research, competitive analysis, and data to support strategic, fully-featured product experiences.
Manages and drives complex work programs, collaborating fluidly with product, engineering, and other cross-functional partners.
Attracts, hires, and mentors top-tier design talent to strengthen the team.
Adopts a holistic design mindset to ensure seamless, end-to-end customer experiences.
Effectively manages multiple projects while adapting quickly to changing priorities and business needs.
Advocates for and implements Design Thinking across the organization, integrating it into our problem-solving approach.
Communicates clearly and compassionately, fostering an atmosphere of collaboration and psychological safety among teams.
Thrives in ambiguity while inspiring teams and partners.
This is your chance to lead with insight, be a catalyst for change, and shape the future of lending experiences for millions of hardworking Americans. What You Bring to the Team Showcases deep customer obsession and product intuition, driven by user research and insights, to promote bold strategies across the Loan experience.
Advocates for design excellence and the business value of UX through mentoring, collaboration, and cross-organizational education.
Presents a refined design aesthetic that harmonizes brand expression with systems thinking.
Effectively conveys concepts in a clear and persuasive manner to audiences at all levels.
Leads and develops design talent, establishing clear expectations and nurturing a collaborative, psychologically safe team culture.
Strategically thinks across time horizons, balancing immediate execution with long-term impact and business alignment.
Cultivates an inclusive culture that values equity, diverse perspectives, and improved product outcomes.
Establishes strong partnerships across functions, aligning with senior leaders in Product, Engineering, Analytics, and Marketing.
Enhances operational excellence by identifying blockers, streamlining workflows, and improving focus, speed, and quality.
Utilizes a metrics-driven approach to monitor design health, business impact, and team effectiveness.
Prioritizes tasks effectively, balancing speed and diligence with high-leverage research methods tailored to specific challenges.
Possesses strong fluency in product and market dynamics, integrating user needs, competitive landscape, and business goals to shape roadmaps.
Connects insights from UX, market, and brand research to develop cohesive, customer-centered strategies.
Offers thought leadership to advance research practices and heighten the influence of insights in a fast-paced environment.
Required Qualifications and Skills The ideal candidate is a highly motivated, detail-oriented, and reliable design leader who flourishes in a dynamic, collaborative environment. You will have a strong sense of ownership and the ability to work effectively within high-performing, cross-functional product teams. The following qualifications are sought: 10+ years of experience in product design or user experience.
5+ years leading design projects, including experience in managing designers or teams.
3+ years of experience collaborating with executive leadership on strategic initiatives.
A Bachelor's degree in Product Design, Interaction Design, Fine Arts, or a related field, or equivalent practical experience.
A profound appreciation for the full spectrum of design disciplines: interaction, visual, content, motion, and research.
A proven history of delivering products across platforms and regions, mentoring others through the process.
High proficiency with tools such as Figma, Miro, Usertesting.com, Dovetail, and other standard design and research platforms.
A strong portfolio displaying end-to-end thinking, critical problem-solving, and design craftsmanship across diverse work.
Demonstrated ability to collaborate effectively with cross-functional partners in Product, Engineering, Data, and Marketing.
A self-starter with exceptional time management, organizational abilities, and meticulous attention to detail.
Preferred Qualifications Experience identifying and establishing platform strategies, envisioning complex user interactions, and inspiring teams to push the boundaries of what's possible.
Ability to showcase design thinking and a high level of craftsmanship across various platforms.
Experience in the financial services industry, particularly in consumer lending, is preferred.
Location: This role is hybrid. You should be located within a commutable distance to one of our offices in New York City, NY, Wilmington, DE, Baltimore, MD, Charlotte, NC, Fort Worth, TX, or Irving, TX, with expectations to be in the office Tuesday, Wednesday, and Thursday. Salary: The target base salary range for this role is $140k - $160k, based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program based on individual and company performance. Who We Are OneMain Financial (NYSE: OMF) is the leader in responsible access to credit for non-prime customers, committed to improving the financial well-being of hardworking Americans. Since 1912, we have looked beyond credit scores to help individuals secure the funds they need and achieve their goals. Our diverse range of personal loans, credit cards, and other products empower people to borrow responsibly and strive for a brighter future. We value driven collaborators and innovators who thrive on transformative digital thinking, customer-first energy, and flexible work arrangements that foster personal and professional growth. At every level, we are dedicated to an inclusive culture, career development, and community impact. Join us in making a difference today! As we prioritize the health and careers of our team members, we offer a comprehensive benefits package, which includes: Health and wellness options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
Up to 4% matching 401(k).
Employee Stock Purchase Plan (10% share discount).
Tuition reimbursement.
Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date).
Paid sick leave as per state or local ordinance, prorated based on start date.
Paid holidays (7 days per year, based on start date).
Paid volunteer time (3 days per year, prorated based on start date).
Senior UX Design Leader
who can provide vision, clarity, and strategic direction to generate value, lower barriers to entry, and enhance product adoption throughout the customer journey. In this crucial role, you will focus on improving user-facing features and functionalities shared across multiple product lines or teams—such as design systems, marketing experiences, and platform services utilized by various development groups. Your aim will be to create consistent, high-quality experiences while enhancing efficiency and minimizing redundancy. This position calls for a rare blend of design expertise, research skills, stakeholder partnership, and inspirational leadership to guide a team of designers through diverse product experiences. We are looking for a passionate, empathetic, and visionary design leader who excels at the intersection of design, technology, and business strategy. About OneMain Financial OneMain Financial's mission is to improve the financial wellness of hardworking Americans. As a leading provider of responsible credit for non-prime customers, we are dedicated to being a trusted partner in helping people build brighter financial futures. Whether consolidating debt, managing medical bills, or addressing unexpected expenses, we empower our customers with timely access to the funding they need. About the Role In this role, you will closely collaborate with cross-functional teams, merging technical depth with a robust user experience focus. You will actively shape the product roadmap in partnership with Product teams, aligning on shared experiences and services across the broader portfolio. You will work directly with Engineering to design intuitive experiences that cater to varying user personas and experience levels. By utilizing product and user data, you will facilitate continuous improvement through thoughtful planning and iteration. Engaging directly with field teams and customers will be essential for enriching product value and impact. As part of our digital organization, you will aid in mentoring and learning from a team of experts, fostering an environment of collaboration, quality, and innovation. We seek a UX design leader who: Champions creative problem-solving across cross-functional teams, enhancing organizational thinking while aligning with broader business objectives.
Proactively collects, synthesizes, and applies insights from design research, competitive analysis, and data to support strategic, fully-featured product experiences.
Manages and drives complex work programs, collaborating fluidly with product, engineering, and other cross-functional partners.
Attracts, hires, and mentors top-tier design talent to strengthen the team.
Adopts a holistic design mindset to ensure seamless, end-to-end customer experiences.
Effectively manages multiple projects while adapting quickly to changing priorities and business needs.
Advocates for and implements Design Thinking across the organization, integrating it into our problem-solving approach.
Communicates clearly and compassionately, fostering an atmosphere of collaboration and psychological safety among teams.
Thrives in ambiguity while inspiring teams and partners.
This is your chance to lead with insight, be a catalyst for change, and shape the future of lending experiences for millions of hardworking Americans. What You Bring to the Team Showcases deep customer obsession and product intuition, driven by user research and insights, to promote bold strategies across the Loan experience.
Advocates for design excellence and the business value of UX through mentoring, collaboration, and cross-organizational education.
Presents a refined design aesthetic that harmonizes brand expression with systems thinking.
Effectively conveys concepts in a clear and persuasive manner to audiences at all levels.
Leads and develops design talent, establishing clear expectations and nurturing a collaborative, psychologically safe team culture.
Strategically thinks across time horizons, balancing immediate execution with long-term impact and business alignment.
Cultivates an inclusive culture that values equity, diverse perspectives, and improved product outcomes.
Establishes strong partnerships across functions, aligning with senior leaders in Product, Engineering, Analytics, and Marketing.
Enhances operational excellence by identifying blockers, streamlining workflows, and improving focus, speed, and quality.
Utilizes a metrics-driven approach to monitor design health, business impact, and team effectiveness.
Prioritizes tasks effectively, balancing speed and diligence with high-leverage research methods tailored to specific challenges.
Possesses strong fluency in product and market dynamics, integrating user needs, competitive landscape, and business goals to shape roadmaps.
Connects insights from UX, market, and brand research to develop cohesive, customer-centered strategies.
Offers thought leadership to advance research practices and heighten the influence of insights in a fast-paced environment.
Required Qualifications and Skills The ideal candidate is a highly motivated, detail-oriented, and reliable design leader who flourishes in a dynamic, collaborative environment. You will have a strong sense of ownership and the ability to work effectively within high-performing, cross-functional product teams. The following qualifications are sought: 10+ years of experience in product design or user experience.
5+ years leading design projects, including experience in managing designers or teams.
3+ years of experience collaborating with executive leadership on strategic initiatives.
A Bachelor's degree in Product Design, Interaction Design, Fine Arts, or a related field, or equivalent practical experience.
A profound appreciation for the full spectrum of design disciplines: interaction, visual, content, motion, and research.
A proven history of delivering products across platforms and regions, mentoring others through the process.
High proficiency with tools such as Figma, Miro, Usertesting.com, Dovetail, and other standard design and research platforms.
A strong portfolio displaying end-to-end thinking, critical problem-solving, and design craftsmanship across diverse work.
Demonstrated ability to collaborate effectively with cross-functional partners in Product, Engineering, Data, and Marketing.
A self-starter with exceptional time management, organizational abilities, and meticulous attention to detail.
Preferred Qualifications Experience identifying and establishing platform strategies, envisioning complex user interactions, and inspiring teams to push the boundaries of what's possible.
Ability to showcase design thinking and a high level of craftsmanship across various platforms.
Experience in the financial services industry, particularly in consumer lending, is preferred.
Location: This role is hybrid. You should be located within a commutable distance to one of our offices in New York City, NY, Wilmington, DE, Baltimore, MD, Charlotte, NC, Fort Worth, TX, or Irving, TX, with expectations to be in the office Tuesday, Wednesday, and Thursday. Salary: The target base salary range for this role is $140k - $160k, based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program based on individual and company performance. Who We Are OneMain Financial (NYSE: OMF) is the leader in responsible access to credit for non-prime customers, committed to improving the financial well-being of hardworking Americans. Since 1912, we have looked beyond credit scores to help individuals secure the funds they need and achieve their goals. Our diverse range of personal loans, credit cards, and other products empower people to borrow responsibly and strive for a brighter future. We value driven collaborators and innovators who thrive on transformative digital thinking, customer-first energy, and flexible work arrangements that foster personal and professional growth. At every level, we are dedicated to an inclusive culture, career development, and community impact. Join us in making a difference today! As we prioritize the health and careers of our team members, we offer a comprehensive benefits package, which includes: Health and wellness options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
Up to 4% matching 401(k).
Employee Stock Purchase Plan (10% share discount).
Tuition reimbursement.
Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date).
Paid sick leave as per state or local ordinance, prorated based on start date.
Paid holidays (7 days per year, based on start date).
Paid volunteer time (3 days per year, prorated based on start date).