Director of Service – Fire and Life Safety
📍 Location: Dallas, TX, US
✈️ Travel: Up to 40%
🛂 Visa Sponsorship: Not available
🚚 Relocation Assistance: Not offered
Position Overview
We are seeking a results-driven, strategic, and dynamic Director of Service to lead our Fire Sprinkler Service and Inspection division. This is a key leadership role responsible for overseeing company-wide service operations, driving profitability, improving operational processes, and delivering exceptional customer satisfaction. The ideal candidate has a proven track record of leading multi-location service teams in the fire and life safety industry and demonstrates strong commercial acumen.
This individual will also play a pivotal role in strategic planning, business development, technology implementation, and fostering a high-performance culture across all service teams.
Key Responsibilities
Operational & Financial Oversight
- Lead and manage all fire sprinkler service and inspection operations across multiple locations.
- Prepare and manage operational budgets; perform resource analysis in collaboration with the SVP of Operations.
- Monitor revenue, gross margin, and productivity metrics to ensure profitability.
- Oversee daily operations including billing, scheduling, inventory control, and subcontractor coordination.
- Ensure adherence to all company SOPs and safety protocols.
Strategic Growth & Process Improvement
- Develop and implement strategies to convert installation clients into recurring inspection customers.
- Lead growth initiatives for alarm, extinguisher, and suppression inspection services.
- Identify and pursue opportunities for national and multi-location service contracts.
- Champion process optimization and technology adoption to increase efficiency and profitability.
Leadership & Team Development
- Direct and support managers, superintendents, designers, administrative staff, and inspectors.
- Conduct performance reviews and establish development plans for service and inspection staff.
- Build a culture of training and continuous improvement at all levels of the division.
- Promote teamwork and collaboration across departments and offices.
Customer Relations & Quality Assurance
- Ensure client satisfaction through timely delivery, quality service, and proactive communication.
- Oversee customer satisfaction surveys and implement continuous improvement initiatives based on feedback.
- Manage change order processes and ensure effective job costing and billing accuracy.
Required Experience & Qualifications
- High School Diploma or GED required; bachelor’s degree or equivalent experience preferred.
- 5+ years of experience leading service teams, preferably in fire/life safety or industrial services.
- Experience in fire sprinkler or alarm design, field operations, or sales strongly preferred.
- Familiarity with technical codes and compliance standards in fire safety.
Skills & Competencies
- Strong leadership and mentoring capabilities.
- Excellent communication skills—written and verbal.
- High attention to detail and organizational abilities.
- Proficiency in Microsoft Office and business management software (e.g., ComputerEase).
- Ability to read technical documentation and apply fire/life safety codes.
- Able to manage multiple projects simultaneously in a high-paced environment.
Physical Requirements
- Office environment: sitting, walking, light lifting.
- Job site visits may require climbing ladders, wearing PPE, and physical inspection activities.
- Ability to perform tasks that require depth perception, color vision, and adjusting focus.
Core Values
All employees are expected to embody and promote our core values:
- Safety First
- Integrity
- Customer Focus
- Teamwork
- Humility
- Ownership