Archer
Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.
Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.
What You Will Do
Provide customized IT support for the executives
Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
Install, configure, and troubleshoot desktop systems, corporate mobile devices, workstations, servers, and printers
Provide A/V support
Maintain file and other data integrity for traditional and cloud-based systems
Play a critical role in onboarding/changes/off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
Execute core procedures to support onboarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
Participate in deploying and maintaining computer & device management/software push solutions
Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
Perform procedures to support compliance requirements (SOX, ISO, and other)
Create documentation of internal procedures and client-facing help guides and provide mentoring to junior team members
Participate in process definition to support changes in maturity as Archer grows
Provide support for office-based and remote personnel and participate in on-call as needed
What You Need
3+ years of related IT work experience
5 days onsite is required, with some travel expected aligned with executive travel
Computer support related certifications or technical degree
Experience with support, set-up, and administration of typical end-user hardware, software, and services
Experience with desktop imaging or device management solutions
Strong interpersonal skills and ability to work in a fast-paced, agile environment
Strong attention to detail
Ability to work independently and lead IT efforts for the exec team
Experience leading a team is a plus
Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment
Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.
EEO and Additional Information
Archer is an equal-opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law. Archer is unable to provide work visa sponsorship for this position at the present time.
#J-18808-Ljbffr