Manager, Medical Writing Services Job at EVERSANA in Chesterfield

Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We are deliberate and self-reflective about the kind of team and culture we are building. The Manager, Program Management is responsible for oversight of the program, leading a team of Supervisors and serving as a resource for team members. This position manages activities and relationships between team members, the patient community and clients. The Manager coordinates and administers program services and policies, supports the development of operating policies and procedures, and directs the work of designated program team members. The Manager is accountable for achievement of key performance indicators, contractual requirements, and quality of program products and services to deliver maximum client and patient satisfaction. Additionally, the Manager is responsible to drive process and program improvements. Ensuring work is accomplished effectively by managing employee performance, work processes and other resources Developing a pipeline of excellent talent to fill future business needs Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: Lead the team’s program services and policies; administer and execute the delivery of high quality patient and client services, improve program efficiency and high team member job satisfaction Lead the planning, development and approval of program specific operational policies. Monitor policies relating to personnel actions, training and professional development programs Conduct onboarding, training, and evaluation of staff Manage established key performance initiatives by monitoring, tracking and generating reports for internal and external clients Establish workflow, work methods and performance standards for the team Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and/or complaints Ensure adequate staffing assignment for program commitments In collaboration with workforce management Ensure successful new employee onboarding and training Identify and execute cross training opportunities Adapt to a fast paced, dynamic environment, make independent decisions, maintain confidential information and meet deadlines Travel may be required; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.   Associate’s Degree and 10 years’ experience or Bachelor’s Degree 8 years’ experience Customer service experience Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint Ability to communicate effectively to the business unit(s) as a whole, and individually, to discuss issues, new process, training and to gather input on ways to improve the program/programs(s) Bachelor’s Degree - Study in Life Sciences, Pharmacy, or Business related discipline Experience with managed care, prescription benefits, reimbursement, medical billing and/or pharmacy This job operates in a professional office environment. This role routinely uses standard office equipment. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. skills, and geographic location (to account for comparative cost of living). Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. Follow us on LinkedIn | Twitter