Validity Inc. is hiring: Sr. IT Support Engineer in Boston

Overview

Sr. IT Administrator at Validity Inc.

About The Role

As a Senior IT Administrator, you will play a pivotal role in installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person/onsite support and remote support to employees, ensuring seamless technology experiences across all locations. This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.

This role is based out of Validity's Boston, MA headquarters. In-office attendance is required on Tuesdays, Wednesdays, and Thursdays of each week. This role requires in-person attendance during the interview process. Candidates not within a commutable distance of Boston, MA will not be considered.

Team Dynamic

Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.

Position Duties And Responsibilities

• Administer and support Active Directory, on-premises and cloud servers, applications, and network infrastructure.
• Automate onboarding and offboarding processes using industry-standard tools.
• Champion the adoption of cloud technologies to deliver scalable, secure solutions.
• Provide prompt, professional IT support to local and remote employees.
• Manage back-office systems (servers, storage, networking) critical to business operations.
• Oversee SaaS applications (O365, Google Workspace, Entra, Okta, Slack, Zoom, etc.).
• Develop and maintain documentation for IT operations and user education.
• Maintain hardware inventories and ensure timely response to user needs.
• Build strong relationships with internal stakeholders, acting as a trusted technical advisor.
• Independently resolve technical issues, perform root cause analysis, and implement preventive measures.
• Assist with audit evidence collection and compliance activities.
• Communicate effectively with all levels of the organization.

Required Experience, Skills, and Education

• Proven experience administering large-scale O365 and Google Workspace deployments.
• Proficiency with desktop management tools (Jamf, ConnectWise, Intune, etc.).
• Experience with leading endpoint security solutions.
• Strong background in managing multi-vendor, multi-platform environments (Windows, Mac).
• Expertise in back-office solutions: Cisco Meraki, Entra ID, Azure, Microsoft Active Directory, Okta.
• Prior experience in a mid-sized enterprise IT team (500+ employees).
• Exceptional customer service and communication skills.
• Ability to participate in on-call rotation and occasional travel.
• Ability to work in the Company\'s Boston office on Tuesday, Wednesday, and Thursday every week.

Preferred Experience, Skills, and Education

• Bachelor’s degree in Information Technology or a related field, or equivalent professional experience preferred.

About Validity

For over 20 years, Validity solutions have helped organizations target, contact, engage, and retain customers using trustworthy data. Validity’s flagship products include Everest, DemandTools, BriteVerify, and GridBuddy Connect. These solutions support smarter email campaigns, more qualified leads, more productive sales, and faster growth.

Validity is headquartered in Boston with offices in Denver, London, Sao Paulo, and Sydney. We are committed to equal employment opportunity for all employees and applicants. For more information, connect with us on LinkedIn, Instagram, and Twitter.

Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice.

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