Account Manager, Amazon Job at Beiersdorf Inc in Stamford

Overview

Caring for skin means caring for people. Beiersdorf is a global company focusing on skin and sun care solutions with iconic brands. We care beyond skin—our employees, customers, communities, and planet. We value diverse thought, backgrounds, and perspectives to foster innovation. We offer a welcoming workplace with opportunities for personal and professional growth.

Experience, skills, and competencies vary; we welcome candidates who can grow into a role and bring new skills to the team. This is an exciting opportunity to join the fastest growing channel at Beiersdorf USA: the Amazon Account Manager will help drive our Amazon business to new heights.

Your Tasks

1. Commercial Management
   • Topline sales delivery: Ensure sell-in/sell-out targets are met and work with the Amazon Business Analyst to provide commentary on performance and key trends.
   • Profitability Management: Collaborate with Finance and Revenue Growth Management to manage trade spend, accruals, and co-op agreements.
   • Promotional Planning: Plan and execute PD, BFCM, Deals of the Day, Lightning Deals, and couponing strategies to drive sales and visibility. Maintain internal trackers for promotions, new item launches, and operational issues. Liaise with RGM and Sales Strategy.
   • Assortment: Manage the product portfolio on Amazon, including new item launches and discontinuations.
   • Operational Health Monitoring: Monitor key operational metrics in Vendor Central; flag issues related to chargebacks, shortages, and PO compliance.
   • Chargeback & Shortage Disputing: Gather necessary documentation to investigate and dispute chargebacks and shortage claims to recover funds.
   • Standard Reporting: Pull weekly/monthly reports from Amazon Retail Analytics (ARA) and Vendor Central on sales, traffic, conversion, and inventory.
   • Joint Business Planning (JBP): Support the development and execution of the annual JBP with Amazon, aligning on growth initiatives, promotions, and marketing investments.
2. Account & Relationship Management:
   • Primary Point of Contact: Serve as the main day-to-day contact for the Amazon Vendor Manager, building a collaborative partnership.
   • Support Business Reviews: Prepare for and lead recurring business meetings with Amazon, presenting performance, risks, and opportunities.
   • Negotiations: Support key commercial negotiations with Amazon regarding trade terms, promotional funding, and operational support.
3. Assortment & Digital Shelf Strategy:
   • Portfolio Management: Manage Beiersdorf’s Amazon assortment, prioritizing SKUs.
   • New Item Launches: Lead the commercial strategy for all new launches on Amazon and build the launch support plan.
   • Digital Shelf Collaboration: Work with the Digital Shelf Manager to optimize content and keywords to support the commercial plan and drive conversion.
   • Retail Media: Partner with the Amazon Advertising Manager to align retail media strategy and budget with goals and calendar.
   • Go-to-Market: Translate brand objectives into a cohesive Amazon go-to-market strategy, driving desired business outcomes.

Your Profile

• 10+ years of progressive experience in Sales, National Account Management, or eCommerce, preferably in the CPG industry.
• Direct Amazon Account Management experience required. A minimum of 7+ years managing a large, complex business on Amazon Vendor Central is essential.
• Proven ability to own and manage a full P&L. Financially savvy with understanding of trade spend, margin analysis, and sales forecasting.
• Experience leading negotiations and influencing internal and external stakeholders.
• Proficiency in interpreting data from Amazon Retail Analytics (ARA), digital shelf tools, and internal reports to inform decisions.
• Track record of collaborating with cross-functional teams to achieve goals.
• Ability to think long-term and develop strategic plans while managing day-to-day needs.
• Proactive, results-driven, and capable of handling ambiguity.

Internal Collaboration with: eCommerce Team, Sales Team & Revenue Growth Management, Category Management Team, Finance, Supply Chain

External Collaboration with: Amazon SVS, Amazon Supply Chain

Additional Information

Beiersdorf embraces Diversity and provides equal opportunities to all applicants. Please include only information relevant to your assessment (e.g., CV with references and certificates). You may upload your CV without a picture. Beiersdorf North America culture highlights and recognition are noted here.