Solutions Architect (Amazon Connect) Job at Miratech in Town of Texas

Company: Miratech

We are a global IT services and consulting company that helps visionaries change the world. We support digital transformation for some of the world’s largest enterprises by partnering with both large and small players to stay at the leading edge of technology. Our culture is based on Relentless Performance, with a track record of engagement success since 1989.

Job Overview

We seek an experienced Solutions Architect to transform customer experiences by designing and deploying cutting-edge, cloud-based contact center solutions. The primary purpose of this role is to serve as our expert in architecting end-to-end customer experience (CX) solutions powered by Amazon Connect. You will be responsible for integrating Amazon Connect with the broader AWS ecosystem and third-party technologies to create seamless, scalable, and intelligent contact center operations that deliver measurable business value.

Responsibilities

• Serve as the subject matter expert on Amazon Connect, working with enterprise clients to understand their challenges and goals, and then develop customized solution proposals that clearly articulate the benefits and technical approach.
• Analyze complex business requirements and design comprehensive technical architectures that integrate Amazon Connect with CRM systems (e.g., Salesforce, Service Cloud), AWS services (Lambda, Lex, DynamoDB), and other customer experience tools.
• Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of Amazon Connect solutions.
• Develop complete solution designs covering Amazon Connect architecture, contact flows, data integration plans, and security considerations to guide successful deployments.
• Support sales teams by answering deep technical questions, proposing innovative solutions built on Amazon Connect to client challenges, and enhancing our technical proposals.
• Stay updated on Amazon Connect and AWS service innovations, working with our partners to incorporate new features like AWS AI services, Wisdom, and Voice ID into our solutions.
• Perform other duties as may be required consistent with the purpose of this role.

Qualifications

• 10+ years of experience architecting or selling products and services within CX/Contact Center ecosystems.
• 2+ years of hands-on professional services experience designing and implementing CCaaS solutions, with a strong emphasis on Amazon Connect.
• Proven expertise in integrating Amazon Connect with key technologies such as CRM platforms (e.g., Salesforce), WFM, and speech analytics.
• In-depth, hands-on experience with the AWS ecosystem (e.g., Lambda, S3, DynamoDB, Lex) is required; AWS Certification (e.g., Solutions Architect Associate) is highly preferred.
• Strong understanding of Customer Experience transformation initiatives, including the design and implementation of BOTs and AI solutions within Amazon Connect.
• Strong communication and organizational skills, with the ability to present architectural concepts clearly to both clients and internal teams, manage multiple priorities effectively, and work independently.

We offer

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and significant year-over-year growth.
• Competitive Pay and Benefits: a comprehensive compensation and benefits package including health insurance, language courses, and relocation support.
• Work From Anywhere: flexibility of remote work.
• Growth Mindset: professional development opportunities including certification programs, mentorship, internal mobility and internships.
• Global Impact: work on impactful projects for top global clients.
• Welcoming Multicultural Environment: inclusive, supportive team with open communication and regular team-building events.
• Social Sustainability Values: our practices focus on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Equal Opportunity Employer: Miratech does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All information will be kept confidential according to EEO guidelines.