Principal Worldwide Specialist Sales, Amazon Connect, Amazon Connect (CXE), AWS

Overview

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

AWS is seeking an experienced Senior Sales Specialist to help us establish AWS as the market leader for Amazon Connect - Amazon’s Contact Center as a Service (CCaaS). This effort responds to customer feedback and aims to address the daily pain points of delivering great customer service. The service will offer a compelling alternative when faced with multiple components, channels and vendors, managing long-term commitments and complex pricing models, and scaling based on specific business needs. This service is part of AWS SaaS offerings such as Amazon Supply Chain and Clean Rooms. The ideal candidate will have enterprise sales experience in areas such as telecommunications, VoIP, CRM/ERP applications, call/contact center and/or the integration of these complex solutions, be a self-starter, and be willing to operate both tactically and strategically. As a key team member in this fast-growing space you will help drive growth and shape the future of a service category that will impact our customers’ business.

Key job responsibilities

• Drive revenue and market share for AWS.
• Meet or exceed quarterly and annual revenue targets.
• Develop and execute against a sales plan.
• Maintain a robust sales pipeline.
• Work with partners and OEMs to extend reach and drive adoption of AWS solutions.
• Manage contract negotiations along with the core sales organization.
• Develop long-term strategic relationships with key accounts.
• Ensure customer satisfaction.

Qualifications

• 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives.
• 7+ years of business development, partner development, sales or alliances management experience.
• 5+ years of building profitable partner ecosystems experience.
• Experience developing detailed go-to-market plans.

About AWS culture and equal opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the AWS accommodations page for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $153,000/year in our lowest geographic market up to $252,900/year in our highest geographic market. Pay is based on factors including location and experience. Amazon is a total compensation company; equity, sign-on payments, and other benefits may be provided as part of a total package. For more information, please visit the Amazon benefits page.

This position will remain posted until filled. Applicants should apply via our internal or external career site.