Miratech is hiring: Solutions Architect (Amazon Connect) in Saint Paul

Overview We seek an experienced Solutions Architect to transform customer experiences by designing and deploying cutting-edge, cloud-based contact center solutions. The primary purpose of this role is to serve as our expert in architecting end-to-end customer experience (CX) solutions powered by Amazon Connect. You will be responsible for integrating Amazon Connect with the broader AWS ecosystem and third-party technologies to create seamless, scalable, and intelligent contact center operations that deliver measurable business value. Responsibilities Serve as the subject matter expert on Amazon Connect, working with enterprise clients to understand their challenges and goals, and develop customized solution proposals that clearly articulate the benefits and technical approach. Analyze complex business requirements and design comprehensive technical architectures that integrate Amazon Connect with CRM systems (e.g., Salesforce, Service Cloud), AWS services (Lambda, Lex, DynamoDB), and other customer experience tools. Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of Amazon Connect solutions. Develop complete solution designs covering Amazon Connect architecture, contact flows, data integration plans, and security considerations to guide successful deployments. Support sales teams by answering deep technical questions, proposing innovative solutions built on Amazon Connect to client challenges, and enhancing our technical proposals. Stay updated on Amazon Connect and AWS service innovations, working with our partners to incorporate new features like AWS AI services, Wisdom, and Voice ID into our solutions. Perform other duties as may be required consistent with the purpose of this role. Qualifications 10+ years of experience architecting or selling products and services within CX/Contact Center ecosystems. 2+ years of hands-on professional services experience designing and implementing CCaaS solutions, with a strong emphasis on Amazon Connect. Proven expertise in integrating Amazon Connect with key technologies such as CRM platforms (e.g., Salesforce), WFM, and speech analytics. In-depth, hands-on experience with the AWS ecosystem (e.g., Lambda, S3, DynamoDB, Lex) is required; AWS Certification (e.g., Solutions Architect Associate) is highly preferred. Strong understanding of Customer Experience transformation initiatives, including the design and implementation of BOTs and AI solutions within Amazon Connect. Strong communication and organizational skills, with the ability to present architectural concepts clearly to both clients and internal teams, manage multiple priorities effectively, and work independently. We offer Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: flexibility of remote work. Growth Mindset: professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: inclusive and supportive work environment with open communication and regular team-building events. Social Sustainability Values: five pillars including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Equal Opportunity Employer: Miratech does not discriminate on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines. Location and Compensation Details Location: Minnesota, United States (various postings listed) Typical salary ranges vary by posting; see individual listings for details. #J-18808-Ljbffr