Amazon is hiring: Programmatic Solutions Consultant, Amazon Ads in Chicago

Overview

Amazon Ads is looking for a Programmatic Solutions Consultant to support customers using our demand-side platform, Amazon DSP. In this customer-facing role, you will manage the end-to-end experience of our enterprise customers (programmatic trading desks) and help them meet and exceed their business objectives.

Responsibilities

• Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives
• Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
• Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
• Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)
• Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers

A day in the life

A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, and conducting deep dives to determine root causes of issues and informing customers of the best course of action. PSCs advocate for customers in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. PSCs operate as trusted advisors to customers daily, ensuring customers become proficient users of our DSP and view Amazon DSP as their preferred means to achieve their goals.

About the team

Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is widely used by advertisers and agencies worldwide. We embrace our differences and are committed to inclusion. We offer flexible work arrangements and support career growth through mentorship and diverse learning opportunities.

Basic Qualifications

• 4+ years of experience in programmatic advertising in a consultative role, providing hands-on customer service
• Experience in digital advertising and client-facing roles
• Experience with annual brand and media planning
• Experience with multiple programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, bidding engines, pixel and tag managers, cookies, viewability, etc.)
• Experience in data analysis within digital advertising and client-facing contexts
• Experience owning relationships with programmatic decision makers
• Ability to effectively present to and communicate with B2B customers, including onboarding and training
• Bachelor’s degree in marketing, communications, or equivalent work experience
• Fluency in English

Preferred Qualifications

• Experience in e-commerce or online advertising
• Experience in omni-channel marketing, search marketing or SEO
• Experience in digital analytics and/or DMP, CDP
• Vertical specialization within programmatic advertising
• Strong oral and written communication skills with ability to engage both technical and non-technical stakeholders
• Organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Amazon is an equal opportunity employer and does not discriminate on the basis of protected status. If you require a workplace accommodation during the application or hiring process, please visit amazon.jobs/accommodations for more information. This position will remain posted until filled. Applicants should apply via our internal or external career site.