Amazon is hiring: Program Manager, Amazon Pay Wallet in Bellevue

Job ID: 3065374 | Amazon Pay (India) Private Limited

Role Overview: As a Program Manager, you'll lead critical programs in Risk & Compliance areas while driving high-impact customer-facing implementations. This role combines strategic leadership with hands-on program execution, working closely with the product team to enable execution of some elements of Product Management.

Key job responsibilities:

1. Design and lead end-to-end programs impacting regulatory compliance, customer trust, and experience
2. Drive AI transformation initiatives to achieve multifold efficiency in operations
3. Collaborate with cross-functional teams (Legal, Compliance, Tech, Finance) to ensure timely project delivery
4. Conduct deep-dive analyses on customer behavior and program effectiveness
5. Present strategic insights to senior leadership
6. Develop and track key metrics for efficiency and customer experience improvement
7. Lead process automation and optimization initiatives using AI tools

Basic Qualifications:

• 3+ years of program/project management experience
• Advanced proficiency in Excel and SQL
• Proven experience working cross-functionally with tech and non-tech teams
• Track record of implementing data-driven process improvements
• Strong experience in defining program requirements and metrics

Preferred Qualifications:

• Experience presenting to senior leadership
• Strong stakeholder management skills across organizational levels
• Expertise in process design and project management
• Understanding of regulatory frameworks in fintech
• Familiarity with AI/ML applications in business processes
• Experience in payment industry or financial services

About the team: The Amazon Pay Wallet team (SVA) operates one of India's leading digital payment solutions, authorized by the Reserve Bank of India (RBI) to issue Prepaid Payment Instruments (PPI). We are at the forefront of India's digital payment revolution, enabling millions of customers to transact digitally seamlessly.

Our Wallet allows customers to add money via UPI, cards, netbanking, and cash, used on Amazon, Zomato, Uber, and other platforms for UPI payments, QR codes, or bank transfers.

Our Success:

• Achieved 5X business growth in the last year
• Processing millions of transactions daily
• Leading innovation in digital payments
• Maintaining strong regulatory compliance and security frameworks

Additional Qualifications:

BASIC QUALIFICATIONS

- 2+ years of program or project management experience

PREFERRED QUALIFICATIONS

- Knowledge of Lean principles and DMAIC methodology

- Experience in MS Access and SQL

- Experience in requirement gathering and writing detailed requirement documents

We support an inclusive culture. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. Amazon is an equal opportunity employer, committed to diversity and inclusion.

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