Amazon Connect Designer/Developer Consultant- Job at Vertical Relevance in New Y

Overview

Vertical Relevance is looking for an Amazon Connect Consultant to join our team. This person is responsible for the end-to-end planning, building, and deploying of software systems. He/she will be able to drive the programming of well-constructed, testable code. As an Amazon Connect Consultant, you will implement technical solutions as part of a team for customer engagements. This role requires strong teamwork, communication, patience and organizational skills needed to drive customer success. At Vertical Relevance we deliver with excellence through teamwork, automating everything, constantly learning and taking ownership for the outcomes our customers experience. Are you ready to join the team?

Responsibilities

• Help customers shape their journey to adopting the cloud and provide our customers with technical and strategic guidance on their “cloud journey”.
• Consult, plan, design, and implement Data solutions on the cloud for customers
• Lead Design & Development: Act as a senior architect and developer, guiding the design and implementation of Amazon Connect solutions.
• Contact Lens Expertise: Deep integration experience with Contact Lens for sentiment analysis, transcription, and analytics.
• Data Stream Mastery: Strong understanding of the data streams and event flows published by Amazon Connect (e.g., contact trace records, real-time metrics).
• Independent Execution: Expected to work autonomously, making architectural decisions and driving implementation.
• Support solution development by conveying customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend expansion of capabilities through enhanced and new offerings.
  • Assist with technical briefs that document solutions
  • Assist with reference architecture implementations
• Support internal and external brand development through thought leadership:
  • Work with Marketing/Alliances to write blog posts
  • Work with Marketing/Alliances to develop internal case studies

Qualifications

• 7+ years' experience with Amazon Connect and Solution Architect: Design, Development, Configuration, routing profiles, contact flows, and integrations.
• Contact Lens: Experience with analytics, transcription, and sentiment scoring.
• AWS Services: CloudFormation, SQS, SNS, MSK, Lambda, S3, DynamoDB, Kinesis, and CloudWatch.
• Data Engineering: Ability to work with streaming data, Apache Kafka,
• Programming: Proficiency in Python, Node.js, or similar for Lambda functions and integrations.
• Security & Compliance: Understanding of data privacy, especially in contact center environments.

The Company

Vertical Relevance was founded to help business leaders drive value through the design and delivery of effective transformation programs across people, processes, and systems. Our mission is to help firms at any stage of their journey develop custom solutions for success and growth. We provide a full range of services from strategy and design through to implementation and training. Our collective industry expertise is our greatest asset - our professionals have an average of 20+ years’ experience within Financial Services, across Wealth Management, Asset Management, Insurance, and Banking. Within our Customer Experience practice, we add complementary industry expertise (technology and media) synergizing the most relevant and successful customer trends. We focus wholly on your success by first rigorously assessing your business and technology challenges, and then right-sizing solutions that provide a meaningful ROI. With our industry experts hitting the ground running and focusing on nimble, quality delivery, we can see rapid, tangible improvements with our clients in productivity and effectiveness. When it makes sense for your company, we leverage our product partnerships in the areas of CRM, Sales Acceleration, Predictive Analytics, Digital Knowledge Management, and Cloud Transformation.

Vertical Relevance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.