Senior Customer Account Specialist (Amazon Account) Job at Nestlé SA in New York

Overview

Senior Customer Account Specialist (Amazon Account) leads the digital presence and commercial execution of Nespresso USA’s portfolio on Amazon Business. Focused on the needs of small and medium-sized businesses (SMBs), this role ensures our coffee, machine, and accessory offerings are discoverable, shoppable, and aligned to the professional (B2B) customer journey. The Senior Customer Account Specialist will combine Amazon platform expertise with a B2B mindset to support growth in the digital space. This is a hybrid-based role, working 2 days a week onsite (Manhattan Herald Square) and the rest remotely from home.

Responsibilities

• Own Amazon Business Operations & Commercial Execution: deliver day-to-day operational excellence and business performance for Nespresso products on Amazon Business; manage item setup, availability, pricing, and catalog integrity across machines, coffee, and accessories; monitor and resolve catalog issues with Amazon AVS; execute promotional campaigns and merchandising activations for B2B shoppers; partner with supply chain and finance to drive forecast accuracy and inventory health.
• Drive Digital Shelf Health & Brand Expertise: ensure discoverability and conversion of the Nespresso Professional portfolio with high-performing content and a frictionless brand experience; optimize PDPs for clarity, compliance, and SMB conversion; support seasonal updates and expansion of the Amazon Business Brand Store; ensure branding and content consistency across PDPs and brand store; collaborate with Digital Shelf and Channel Marketing to adapt content for the B2B context.
• Lead Internal Coordination & Account-Level Insights: serve as the internal point of contact for Amazon Business; lead cross-functional reporting, recaps, and campaign planning; translate platform analytics into actionable insights for the CAM and Nespresso Professional stakeholders; coordinate readiness across legal, content, and operational teams for new launches and campaigns; maintain a test-and-learn mindset to identify new growth levers.

Requirements

• High School Diploma or GED required; Bachelor’s degree preferred.
• 3+ years of experience in Ecommerce, Vendor Operations and/or Digital Merchandising.
• Familiarity with Amazon Vendor and Seller Central is highly desired.
• Proficiency in MS Office (Word/Excel/Outlook/PowerPoint).
• Excellent communication, organizational, presentation, and stakeholder management skills; ability to develop and maintain cross-functional relationships.
• Detail-oriented, agile, and able to multi-task; able to work under pressure to meet deadlines with minimal supervision.
• Strong passion for Digital Retail and delivering B2B customer solutions.
• Willing and able to travel up to 10% as needed.

Compensation & Benefits

The approximate pay range for this position is $115,000 to $130,000. This range is a good faith estimate at the time of posting and final compensation may vary based on knowledge, skills, abilities, and geographic location. Nestlé offers performance-based incentives and a competitive total rewards package, including a 401k with company match, healthcare coverage, and other benefits.

Learn more at: About Us | Nestlé Careers (nestlejobs.com)

Additional Details

Requisition ID: 370236

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. If accommodations are needed during the recruitment process, please contact accommodations@nestle.com or call 1-800-321-6467 (opt 711).

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

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