Sr. Product Manager Technical, Amazon Connect Job at Amazon Jobs in Seattle

Overview

As part of the AWS Applied AI Solutions organization, we aim to provide business applications that scale globally, leveraging Amazon’s experience to solve enduring business challenges. We combine vision with curiosity to build turnkey solutions that are easy to buy and use. Amazon Connect is a cloud contact center service that helps companies deliver superior customer engagement at lower cost. Connect Flows enables building, personalizing, and automating customer and agent experiences across channels with a drag‑and‑drop UI, a JSON‑based flow language, and public APIs.

As a Senior Product Manager - Technical on the Amazon Connect Flows team, you will drive the vision, product strategy, and requirements for the product portfolio, focusing on intuitive flow-building, integrated testing capabilities, and analytics to optimize outcomes for end customers.

Key job responsibilities

• Engage with customers to define a product vision and future roadmap, including investment, innovation, and experimentation.
• Influence senior leaders across AWS and communicate product vision, strategy, goals, status, and customer impact.
• Build a roadmap and define features that delight customers, drive adoption, and increase utilization of services.
• Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing, and launch partners.
• Launch and promote new capabilities in collaboration with product marketing.
• Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings.

A day in the life

• Work directly with customers at all levels to solve complex problems through software.
• Foster a collaborative team environment working toward common goals.
• Be a passionate learner and handle new and ambiguous challenges.
• Lead and partner with stakeholders to identify and prioritize problems and solutions.
• Thrive in a fast-paced environment and pursue transformative, technology-driven products.

About the team

Why AWS: Amazon Web Services is the world’s most comprehensive cloud platform. We cultivate a diverse, inclusive culture and encourage candidates with a wide range of experiences to apply. If your career path has been non-traditional, you are still encouraged to apply.

Benefits and culture

We value work‑life harmony and flexible work arrangements. Our inclusive culture features employee networks and ongoing learning experiences to support growth. We aim to be Earth’s Best Employer with mentorship and career development resources.

Qualifications

• 5+ years of technical product management with internet business experience.
• 5+ years of experience as a Technical Product Manager.
• 3+ years of technical experience (software development, network development, IT, or related).
• Experience taking a product from conception through engineering design and to market.
• Experience delivering large‑scale SaaS, PaaS, or LaaS products with full lifecycle ownership (concept through GTM).
• Experience delivering software products in agile teams.
• Deep knowledge of cloud architecture and distributed systems.
• Deep knowledge of programmatic best practices (APIs, CDKs, DevOps).
• Experience with contact center technologies.
• Track record of successful product launches in enterprise software.
• Experience with AI/ML technologies and their practical applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected status. If you need accommodations during the application or hiring process, please visit the accommodations page for more information. This position will remain posted until filled. Applicants should apply via our internal or external career site.