Phlebotomy Supervisor Job at QUEST DIAGNOSTICS INC in Richmond

Overview

Phlebotomy Supervisor - Richmond, TX. Monday - Friday 8:00AM-5:00PM. Proof of COVID-19 vaccination will be required – exemptions from vaccination requirement for medical and religious reasons will be considered if a conditional offer of employment is extended.

Oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including training of all personnel, daily operations and staffing of PSCs. Ensure maintenance of a safe, professional environment in all facilities supervised.

Responsibilities

• Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
• Performs site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.
• Relocate/open/close PSCs, IOPs and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in the interview, selection and hiring of new employees.
• Responsible for training, coaching, supervision and development of staff.
• Monitors ongoing performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals.
• Holds regularly scheduled meetings for dissemination of information to staff.
• Ensures all employees meet requirements for driving on company business.
• Tracks/enters time/attendance of employees and prepares schedules with minimal overtime.
• Maintains adequate coverage for all facilities and prepares month-end reports.
• May perform training and onboarding of new Clients; investigates/resolves customer complaints.
• Ensures Quest improvement and standardization initiatives are implemented.
• Assists in preparation of annual budget and maintains budget control; participates in cost containment and capital expenditure needs assessments.
• Participates on process improvement teams and leads projects within the workgroup and with cross-functional groups; may give presentations.
• Demonstrates Quest Diagnostics values and performs all other duties within scope of the position.

Qualifications

Required Work Experience:

• Minimum two years’ supervisory or demonstrated leadership experience.
• Minimum five years’ experience in phlebotomy, laboratory or other healthcare environments.

Preferred Work Experience:

• Customer service in a retail or service environment preferred.

Physical and Mental Requirements:

• Extensive use of phone and PC
• Prolonged standing/sitting
• Fine dexterity with hands/steadiness
• Able to lift up to 25 pounds; may occasionally lift 40 pounds; carrying up to 15 pounds for several minutes at a time
• Talking, vision, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting

Knowledge:

• Ability to effectively communicate in English.

Skills:

• Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime.
• Valid driver’s license and clean driving record.
• Good organization, communication, and interpersonal skills; able to manage concerns of patients and employees professionally.
• Capable of handling multiple priorities in a high-volume setting.
• Proficient PC skills including MS Office.
• Ability to make decisions based on established procedures and exercise independent, sound judgment.
• Ability to manage individuals in multiple geographies/locations; travel may be required.

Education:

• Bachelor’s Degree; High School Diploma or Equivalent (Required).

Licenses/Certifications:

• Phlebotomy certification (required in certain states, e.g., CA, NV, WA, LA).

Quest Diagnostics honors our service members and encourages veterans to apply.

Note: We do not accept unsolicited resumes from agencies.

Benefits and Other Information

We offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Benefits may include:

• Day 1 Medical, dental & vision for full-time employees
• Well-being programs and health assessments
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• 401(k) with company match; Employee stock purchase plan
• Life and disability insurance; Flexible Spending Accounts
• Annual incentive plans; Education assistance; Career advancement opportunities

Quest Diagnostics is an equal employment opportunity employer. We prohibit discrimination and will provide accommodations for disabilities as required by law.