Mindlance is hiring: Phlebotomy - Phlebotomist II in Colorado Springs

Overview

The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor\'s office, a patient service center or as business needs dictate.

Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing following established practices and procedures.
• Verify patient demographic information and initials, including patient signature post-venipuncture to verify tubes are labeled correctly.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees and the public.

Qualifications and Skills

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills including pediatric and geriatric collections.
• Flexible and available based on staffing needs, including weekends, holidays, on-call and overtime.
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Superior Customer Focus with the ability to communicate openly with peers, supervisors and patients; adaptability to change; and knowledge of the business.

Education and Experience

• Required Education: High school diploma or equivalent.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Work Experience: THREE years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment preferred. Keyboard/data entry experience.

EEO and Background Checks

EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Mindlance conducts background checks on all hires who receive a contingent offer of employment. Offers are contingent on client requirements which may include criminal history, verification of social security number, employment verification, motor vehicle records (for staff with car allowance), verification of education, professional licensure where applicable, and debarment authorities. A guilty misdemeanor or felony conviction does not automatically render an applicant ineligible; all convictions will be escalated to the compliance team.

Offer of Employment Process

When making any offer of employment, Mindlance informs the candidate of the client\'s contingent offer. After successful background check and drug screen, submission of Mindlance paperwork and client documents, the associate will be cleared for assignment. Start instructions are provided typically the Friday prior to the start date by the account management team.